Café Supervisor

Abilities Centre•Whitby, ON

3d•Onsite

About The Position

Christine's Café, championed by CAA, is a welcoming food and beverage space located within Abilities Centre. Christine's serves members, participants, staff, and the community, offering a variety of baked goods and beverages in an inclusive and accessible environment. Christine's is designed to model inclusive employment practices and create meaningful opportunities for individuals of all abilities. Reporting to the Assistant Director, Hospitality and Service, the Café Supervisor will support the daily operations of Christine's Café at Abilities Centre. This role will provide on-shift leadership, support team members, and ensure a high quality, inclusive food and beverage experience for members, participants, and guests.

Requirements

Minimum of one year experience in customer service within a café, restaurant, hospitality, or retail environment.
Minimum of one year of supervisory and/or leadership experience.
Knowledgeable about food safety standards, sanitation, and workplace health and safety requirements.
Experience handling cash, using point-of-sale (P.O.S) systems, and balancing daily transactions.
Outstanding verbal and written communication skills and are comfortable conversing with people from diverse backgrounds.
Can make connections with peers, leaders, and stakeholders, and can work collaboratively with multi-disciplinary teams.
Can facilitate decision-making, collaborate across teams, and achieve results through teamwork, effective negotiation, and problem-solving.
Effective leader with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
Dedicated to customer service that exceeds expectations by providing friendly, inclusive, and professional service to all customers.
Exhibit a high level of emotional intelligence, cultural sensitivity, and an awareness of barriers to success, including learning limitations.
Inspire confidence, resilience, and self-esteem in staff through respect, acceptance, and focus on strengths and achievements.
Superior administrative skills demonstrating thoroughness and attention to detail.
Can manage multiple demands and tight timelines through effective planning, organizing and time management skills, and can work independently without close supervision.
Self-motivated, and results-oriented; demonstrate initiative and contribute to a work environment that values and encourages innovation.
Current, clear vulnerable sector check (V.S.C)
Current, valid First Aid and C.P.R C / A.E.D.
Current, valid Food Handler Certification.
Flexible availability to work a variety of shifts, including weekdays, evenings, and weekends.

Responsibilities

Act as the on-shift leader, serving as the primary point of contact for café staff during scheduled hours.
Oversee shift opening and closing procedures, including cash reconciliation, equipment start-up/shutdown, and ensuring the café is prepared for service.
Support team members including managing workflow, resolving service bottlenecks, and assisting with food and beverage preparation.
Respond to equipment issues, staffing shortages, or service challenges during your shift and escalate concerns to the Assistant Director when required.
Ensure compliance with all food safety standards and regulations, workplace health and safety legislation, and internal policies.
Ensure food safety logs, temperature records, and cleaning schedules are properly completed and maintained.
Assist in managing the money handling procedures and cash balancing by ensuring staff are trained on the point-of-sale system (P.O.S).
Support inventory management, including monitoring stock levels, rotating product, and communicating ordering needs to the Assistant Director.
Address customer concerns when possible and escalate complex issues to the Assistant Director as needed.
Assist the Assistant Director with scheduling adjustments, break coverage, and communicate any absenteeism or lateness concerns to the Assistant Director.
Support onboarding and training of new café team members in food safety, accessibility, customer service, and operational procedures.
Support a high-performing customer service culture with emphasis on achieving results in a collaborative environment.