Café Supervisor

Altea•Winnipeg, MB

1d•CA$50,000 - CA$55,000•Onsite

About The Position

The Café Supervisor is a foodie at heart, leading a team to deliver top-notch food and drinks while ensuring an exceptional member experience. You oversee daily operations, hit sales goals, and keep the team motivated, all while rolling up your sleeves to craft specialty beverages. The Café Supervisor is passionate about leadership, you provide coaching and mentorship, creating a fun, clean, and safe café environment. With your outgoing personality and dedication to service, you ensure every guest enjoys a 5-star experience!

Requirements

3+ years in the customer service industry
At least 1+ year in the food and beverage industry as a Supervisor
All management/leadership team members are required to have Standard First Aid and CPR – Level C Certification prior to start date and must be maintained throughout employment. CPR is to be renewed annually.
All team members must provide a recent Criminal Background Check prior to commencement of training and/or work.

Nice To Haves

Barista experience is considered an asset
Post-secondary education relating to the health and fitness industry and additional certifications or workshops relating to customer service are an asset.

Responsibilities

Educating team members on consistently delivering a five-star experience
Making smoothies and preparing orders for customers in Starbucks alongside the team
Maintain inventory and replenish supplies
Clean and sanitize equipment and café areas
Reviewing time off requests, vacation days and prepare Café Associate schedules
Assist with recruitment and selection of all new Café Associates
Conduct new hire training
Plan and host team meetings
Inspect what you're expecting from the team to ensure standards are being met