Caesars Rewards Lead

Caesars Entertainment•Chandler, OK

1d•Onsite

About The Position

The Lead Representative is responsible for coordinating operations on the front line to ensure that the shift runs smoothly and efficiently and delivers above average guest service consistently throughout the shift. The Lead Representative will lead by example and act as a role model to fellow teammates by maintaining an upbeat and positive attitude, showing respect to teammates, being a team player and using outstanding guest service skills when interacting with guests. Lead Representatives will be willing to provide assistance to the team in their efforts to successfully achieve all Company and Department goals. The Lead Representative will communicate any issues or problems regarding teammates, guests, or policies and procedures to the Supervisor and/or Manager for resolution. Lead Representatives will welcome and greet guests at the Caesars Rewards Center. Must maintain sufficient knowledge to effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits. Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition. Provide accurate information to guests regarding property promotions & events and direct marketing offers. “Suggest” and recommend to the guest’s various venues, outlets and amenities to enhance the guest’s experience while on property. Create fun and excitement while interacting with team members and guests. Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome. The Lead Representative will be capable of and willing to train all teammates on processes, policy & procedure, new initiatives, promotions, and Caesars Rewards benefits. Be able to take direction and coaching from Supervisors in an upbeat and positive manner. Embrace the changes that are routinely made in a marketing program that continues to evolve and grow. Comply with all Caesars Rewards Department policies & procedures and Caesars Rewards brand standards. Maintain data integrity and confidentiality when working with guest accounts. Comply with all Internal Control policies and procedures. Comply with all state, federal and tribal regulatory policies and procedures. Maintain data integrity and confidentiality of all customer information. Comply with all state, federal and regulatory policies and procedures.

Requirements

High school diploma or GED
Previous experience in a customer contact position with leadership skills
Able to type 40 WPM
Able to navigate several computer programs at one time
Able to maintain composure and provide excellent guest service under difficult circumstances
Must be able to work any day of the week and any shift
Must be at least 21 years of age
Must be able to read, write, speak, and understand English
Must be able to get along with teammates and work as a team
Must be able to meet appearance standards as outlined in the Employee Handbook
Must be detail oriented and have ability to multitask in an efficient manner
Must be able to receive and accept directions and instruction in a positive and cooperative manner

Responsibilities

Coordinate operations on the front line to ensure the shift runs smoothly and efficiently.
Deliver above average guest service consistently throughout the shift.
Lead by example and act as a role model to fellow teammates.
Maintain an upbeat and positive attitude, show respect to teammates, be a team player, and use outstanding guest service skills when interacting with guests.
Provide assistance to the team in their efforts to successfully achieve all Company and Department goals.
Communicate any issues or problems regarding teammates, guests, or policies and procedures to the Supervisor and/or Manager for resolution.
Welcome and greet guests at the Caesars Rewards Center.
Effectively and enthusiastically promote all aspects of the Caesars Rewards Program and its benefits.
Offer and promote the Caesars Rewards Visa card and successfully meet the minimum established monthly goals for Visa acquisition.
Provide accurate information to guests regarding property promotions & events and direct marketing offers.
Suggest and recommend various venues, outlets, and amenities to guests to enhance their experience.
Create fun and excitement while interacting with team members and guests.
Maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
Train all teammates on processes, policy & procedure, new initiatives, promotions, and Caesars Rewards benefits.
Take direction and coaching from Supervisors in an upbeat and positive manner.
Embrace changes made in the marketing program.
Comply with all Caesars Rewards Department policies & procedures and Caesars Rewards brand standards.
Maintain data integrity and confidentiality when working with guest accounts.
Comply with all Internal Control policies and procedures.
Comply with all state, federal and tribal regulatory policies and procedures.
Maintain data integrity and confidentiality of all customer information.
Comply with all state, federal and regulatory policies and procedures.