61 Star Rewards Lead

Star Casino•Mahnomen, MN

1d•Onsite

About The Position

This position is responsible for Supervising, auditing documentation, overseeing the daily shift operation of the Star Rewards' Center to ensure a professional and guest friendly environment. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close Carries out Supervisory Responsibilities, in the absence of the Player Relations Supervisor, with assigned Team Members to retain and motivate a professional workforce for the Shooting Star Casino, Hotel, and Event Center. Providing necessary leadership and skills to Team Members. Plans, assigns, and directs work. Rewards and disciplines Team Members. Keep Team Member performance reviews updated. Ensure the strictest of confidentiality is maintained at all times. Coordinates training and mentorship for Team Members. Level 1 Complimentary authority for dining venues and hotel. Creates and maintains necessary auditing documentations to ensure accurate protection of Shooting Star Casino funds. Organizes and prepares daily coupon board for each Star Rewards’ Center station. Compiles and verifies coupon logs at the end of the day to report any discrepancies. Completes appropriate auditing reports to comply with internal gaming controls. Accounts for any Shortages and Overages. Oversees the daily operations of Star Rewards’ Center to maintain a successful and professional work environment. Carries out established policies and procedures for Star Rewards’ Center, Coat Check and Wheelchair Reservations. Compiles and organizes Wheelchair reservation information. Carries out the merging of rewards cards. Sorts and files internal documents. Prepares and submits orders in WorkPlace for Star Rewards’ Center merchandise. Distribution of concert tickets and assists with concerts and special events. Carries out general Star Rewards’ Center duties, assisting guests, processing coupons, currency exchange, redemptions, and new accounts. Listens and responds to guest concerns to maintain a high level of guest satisfaction. Analyzes guest complaints regarding our Oasis system and determines appropriate action. Refer guests to appropriate department or function for issue resolution. Performs other duties and responsibilities as required or assigned.

Requirements

One-year certificate from a college or technical school preferred; or 2 years of experience or training in a related field.
Must meet all licensing requirements as prescribed by the Tribal- State Compact for Gaming.
Knowledge of and ability to apply internal gaming controls.
Knowledge of and skill in using a personal computer and related software including Word, Excel, and Outlook.
Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication.
Knowledge of and ability in using Oasis- Players Tracking System.
Skills of determining alternatives that would correct a situation to provide effective guest services.
Skill in preparing written materials such as correspondence reports and proposals.
Skill of delegating authority and encouraging and supporting risk-taking.
Ability to display excellent decision-making skills.
Ability to work independently, be self-motivated and display outstanding customer service skills.
Ability to read and interpret documents such as gaming controls and procedure manuals, safety rules, and operation and maintenance instructions.
Ability to follow procedures and give attention to detail.
Ability to work cooperatively within a group.
Ability to identify and carry out actions to achieve goals while considering risks.
Ability to frequently stand for up to 8 hours.
Ability to reach above shoulder height.
Ability to reach below shoulder height.
Ability to occasionally climb ladders.
Ability to frequently stoop and bend.
Ability to occasionally lift 25-50 pounds.

Responsibilities

Supervising, auditing documentation, and overseeing the daily shift operation of the Star Rewards' Center.
Providing STAR Experience to guests and fellow team members.
Carrying out Supervisory Responsibilities in the absence of the Player Relations Supervisor.
Planning, assigning, and directing work for Team Members.
Rewarding and disciplining Team Members and keeping performance reviews updated.
Maintaining strict confidentiality.
Coordinating training and mentorship for Team Members.
Exercising Level 1 Complimentary authority for dining venues and hotel.
Creating and maintaining auditing documentations for accurate protection of Shooting Star Casino funds.
Organizing and preparing daily coupon boards and compiling/verifying coupon logs.
Completing auditing reports to comply with internal gaming controls and accounting for shortages/overages.
Overseeing daily operations of Star Rewards' Center.
Carrying out established policies and procedures for Star Rewards' Center, Coat Check, and Wheelchair Reservations.
Compiling and organizing Wheelchair reservation information.
Merging rewards cards, sorting and filing internal documents.
Preparing and submitting orders for Star Rewards' Center merchandise.
Distributing concert tickets and assisting with concerts and special events.
Performing general Star Rewards' Center duties including assisting guests, processing coupons, currency exchange, redemptions, and new accounts.
Listening and responding to guest concerns to maintain high guest satisfaction.
Analyzing guest complaints regarding the Oasis system and determining appropriate action.
Referring guests to appropriate departments for issue resolution.
Performing other duties and responsibilities as required or assigned.