Collector 61-90 days

Premier Auto Credit • Glendale, CA

4d

About The Position

If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU!

As part of the Premier Auto Credit
family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU!

Our Promise to YOU:

We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

Bonus Plan:
This role is eligible for a monthly bonus in addition to baseline hourly pay
Hours of operation for Collectors:
Monday- Friday, 8am-5pm, 1 Saturday a month.

Requirements

• Bilingual speaking, reading, and writing proficiency in Spanish/English.
• Prior experience in financial services or similar industry preferred.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills with great attention to detail.
• Professional phone etiquette.
• Experience in managing follow ups.
• Persuasive negotiation skills.
• Excellent verbal and written communication skills.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Entry level typing/data entry.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
• Experienced with dialer phone systems.
• At least 1 year of experience in credit and collection work highly preferred.
• Familiar with basic skip tracing techniques and compliance related to FDCPA requirements.
• Associate's degree or 2-5 years of customer service experience.
• Knowledgeable of best practices in the auto finance industry.
• Prolonged periods sitting at a desk and working on a computer.

Responsibilities

• Contact customers to determine reason for payment delinquency and negotiate payment commitment.
• Handle accounts with speed and accuracy while maintaining professionalism.
• Complete phone calls to meet required performance standards and metrics.
• Confirm and/or negotiate payment arrangements, research any discrepancies.
• Must maintain strict confidentiality.
• Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Respond to customer inquiries via telephone and e-mails within established time frame.
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity.
• Adhere to all state and federal laws in the handling of accounts
• Performs other related duties as required.

Benefits

• Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
• Flexible Spending Accounts (FSA).
• The company pays 80% of premiums for medical plans for employees only.
• Paid time off accrual opportunity & holiday pay.
• 401k retirement plan (4% employer matching).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees