Butler - Condado Vanderbilt Hotel

The Condado Collection•San Juan, PR

1d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Requirements

Hospitality-oriented
Able to lift heavy objects (50 pounds)
Able to handle difficult situations effectively
Able to work quickly and efficiently, especially under pressure
Ability to work varied shifts, including nights, holidays, and weekends
Bilingual (Spanish and English)

Responsibilities

Greet and acknowledge all guests in accordance with company standards, anticipate and attend to guest service needs upon arrival.
Provide personalized and dedicated service to all assigned guest suites and rooms, along with exclusive premium services.
Handle guest requests, assisting with logistics and enhancing the overall guest experience.
Assist with reservations, transportation, and local recommendations to enrich the guest experience.
Deliver amenities, food, and beverages to guest rooms, ensuring service meets high standards.
Communicate guest preferences to the housekeeping department to ensure rooms are prepared to their liking.
Perform all tasks in accordance with hotel policies, procedures, internal rules, and standards.
Be informed about the daily operations of the hotel, review daily event sheets, bulletin boards, and stay updated on all changes, new procedures, and events.
Follow all company safety and health policies and procedures; report accidents, injuries, and unsafe working conditions to the supervisor.
Complete safety training and certifications.
Develop and maintain positive working relationships with others, supporting the team to achieve common goals.
Ensure uniform and personal appearance are clean and professional, maintaining the confidentiality of proprietary information.
Perform other reasonable tasks as requested by supervisors.