Busser

Phelan Family Brands•Sarasota, FL

12d

About The Position

Phelan Family Brands, a family-owned and locally operated restaurant group, is seeking a Busser. The role supports a clean, organized dining environment and helps servers provide guests with a pleasant dining experience. Bussers quickly and carefully clear and reset tables, bring used plates, utensils, and drinkware to the kitchen, and interact with guests throughout their visit. The position may also involve running food, refilling non-alcoholic drinks, restocking dining-room supplies, and communicating guest needs or concerns to servers, bartenders, or a manager. Bussers are expected to maintain food-safety standards, work at a quick pace, and provide friendly, attentive service.

Requirements

Ability to quickly clean and reset tables according to company standards.
Working knowledge of and consistent focus on food-safety standards.
Outgoing, friendly personality and excellent communication skills.
Ability to safely carry and balance several plates at one time at a good pace when running food.
Ability to communicate clearly with guests and with servers, bartenders, or a manager about guest requests and concerns.
Ability to refill non-alcoholic drinks and relay guest food or beverage requests to servers.
Positive attitude, ability to handle stress, and willingness to maintain a quick pace.
Passion for high standards and ability to provide best-in-class service.

Responsibilities

Observe tables and keep track of which are clean, dirty, or occupied.
Pre-bus, clear, and reset tables according to company standards; sweep floors as needed.
Take used plates, utensils, and drinkware to the kitchen for washing.
Maintain a consistent focus on food-safety standards.
Carry and balance several plates safely when working as a food runner, and deliver food and beverages to guests correctly.
Refill guests’ non-alcoholic drinks and communicate food or beverage requests to servers.
Clearly communicate guest concerns or problems to servers, bartenders, or a manager, including long ticket times or incorrect or undesirable food items.
Restock utensils, napkins, condiments, and other dining-room supplies.
Interact warmly with seated guests, attend to needs that may have been missed, and build relationships with regular guests.
Provide friendly, attentive service while maintaining a quick pace and positive attitude.