Busser - HRC Atlantic City

Hard Rock Hotel & Casino Ottawa•Atlantic City, NJ

7d•$2 - $25•Onsite

About The Position

Hard Rock International (HRI) is a globally recognized company with venues in over 70 countries and 265 locations. HRI also launched Hard Rock Digital in 2020, an online sportsbook, retail sportsbook, and internet gaming platform. Hard Rock owns the world's largest collection of authentic music memorabilia. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. The Host is the initial contact with the guests, essential for starting guests off with a positive experience. A Host greets, seats, and pages guests, and assumes the role of tour guide, communicator, entertainer, memorabilia curator, and musician. Responsibilities include opening doors, welcoming and thanking guests, answering questions accurately and politely, maintaining a clean and organized waiting area, answering the phone, directing guests, providing security, assisting servers, bussers, and managers, performing opening, closing, and side duties (cleaning glass, polishing brass, sweeping/vacuuming, wiping menus, restroom maintenance), assuring guest satisfaction, creating memorable experiences, and entertaining guests to create "Raving fans". This job description reflects essential functions and may not encompass all assigned tasks.

Requirements

High School diploma or GED
Remaining calm in a hectic, fast-paced environment
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines
Practicing all general safety & sanitation standards
Recycling products, where possible
Maintaining HRC’s 5 core Values and Mission Statement

Nice To Haves

This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Responsibilities

Opening doors, where applicable
Welcoming and thanking guests
Answering questions - accurately and politely
Maintaining a clean and organized waiting area
Answering the phone
Directing guests to areas & restrooms
Providing security for co-workers, guests and celebrities
Assisting servers, bussers and managers
Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create “Raving fans”