Busser

Highgate Hotels•Las Vegas, NV

About The Position

The Outlet Busperson assists servers in providing high-quality guest service while maintaining cleanliness and sanitation throughout operating hours. The role ensures tables remain clean and presentable with clean china, glassware, silverware, and linen. The busperson also supports beverage service, guest requests, opening and closing duties, and the overall satisfaction of guests.

Requirements

SNHD Food Handler's Card required.
Must be able to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving them as necessary.
Must be able to understand and apply complex information and data from various sources to meet appropriate objectives.
Must maintain a friendly and warm demeanor.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Keep work areas clean and properly stocked for the current meal period.
Keep tables clean and set according to property-specific standards.
Break down trays of soiled dishes and linen in the dishroom according to established standards.
Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving guest requests.
Complete daily opening and closing duties and cleaning according to the established side-work checklist.
Answer the phone attentively, courteously, and efficiently.
Assist fellow employees as needed throughout the shift.
Provide service to guests in the waiter’s absence as needed.
Maintain beverage levels in guests’ glasses and cups at least three-quarters full, including coffee, tea, soda, lemonade, and water.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings.
Maintain regular attendance, appropriate personal appearance and grooming, and wear the proper uniform and nametag.
Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations.
Support productivity, identify problem areas, and assist with implementing solutions.
Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Washington employees: up to 20 days of paid vacation per year, based on classification and length of service; Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over.
For Colorado employees: 8 paid holidays per year; Denver employees receive 64 hours of designated holiday time per calendar year; up to 20 days of paid vacation per year; 6 days or 48 hours of paid sick leave per year, accrued at 1 hour for every 30 hours worked.
For California employees: up to 20 days of paid vacation per year, based on classification and length of service; eligible Los Angeles non-supervisory employees may accrue up to 22 days of Compensated Time Off; paid sick time accrues at 1 hour for every 30 hours worked, subject to the terms described in the posting.