Busser

Highgate Hotels • Las Vegas, NV

12d • Onsite

About The Position

The Outlet Busperson assists servers in providing high-quality guest service and maintains cleanliness and sanitation throughout operating hours. The role ensures tables remain clean and presentable with clean china, glassware, silverware, and linen. The Busperson also supports beverage service, responds to guest requests, and completes assigned opening, closing, and cleaning duties.

Requirements

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to communicate effectively verbally and in writing with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information and data from various sources.
• Ability to handle problems effectively and maintain confidentiality.
• Ability to stand for the entire shift.
• Ability to exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• High school diploma or equivalent.
• Experience in a hotel or related field.

Responsibilities

• Remain attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Keep work areas clean and stocked according to the current meal period.
• Clean and set tables according to property-specific standards.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly resolving guest requests.
• Complete daily opening and closing duties and cleaning according to the established side-work checklist.
• Answer the phone in an attentive, courteous, and efficient manner.
• Assist fellow employees throughout the shift as needed.
• Provide service to guests in the waiter's absence as needed.
• Keep beverage levels in guests' glasses and cups at least three-quarters full.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance, proper uniform and nametag, and high standards of personal appearance and grooming.
• Follow hotel standards and regulations to support safe and efficient operations.
• Contribute to productivity, identify problem areas, and assist with solutions.
• Anticipate, prevent, identify, and resolve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED