Busser - TAO

Mohegan•Uncasville, CT

23h

About The Position

The Busser assists Floor and Cocktail Servers with guest service and resets tables promptly, professionally, and effectively. The role interacts courteously with dining room and lounge guests, fellow employees, and supervisors to provide gracious hospitality. The Busser helps maintain cleanliness and order throughout the venue, communicates guest needs to service and kitchen teams, delivers and refills water, clears and resets tables, and supports guest satisfaction through active participation in service. The position also includes station setup and stocking, opening and closing side-work, sanitation compliance, and participation in pre-service meetings and training.

Requirements

Previous hospitality experience.
Previous busser experience.
Experience in a high-volume restaurant, nightclub, or lounge.
Must be able to stand, lift, and bend for extended periods.
Must be able to bend and lift up to 50 lbs.
Must be able to work and remain focused in a fast-paced, ever-changing environment.
Ability to work a flexible schedule that includes varying shifts, days, evenings, weekends, and holidays.

Responsibilities

Maintain professional appearance standards as directed by the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate guest needs.
Maintain clean and orderly tables and the general cleanliness of stations and the venue.
Communicate guest needs to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.
Deliver and refill water as requested by guests or directed by servers.
Clear and reset tables and clean table areas, including banquettes, during service.
Participate actively in service to help ensure guest satisfaction.
Comply with Department of Health and company sanitation standards.
Set up floor and side stations; complete side-work and opening and closing procedures as directed by management.
Ensure tables, chairs, and banquettes are clean and free of debris; set tables properly; and stock side stations with prescribed supplies.
Participate in marking tables for upcoming courses when available.
Attend and participate in daily pre-service meetings, training sessions, and departmental meetings.
Report breakage or damage to equipment or furniture to management immediately.
Learn through listening, observation, and sharing knowledge, and lead by example.
Maintain a positive and professional attitude and demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.
Work as part of a team and provide help and support to fellow team members.