Business Unit Application Support Analyst Ld (US) - Salesforce Admin

TD•Mount Laurel, NJ

1d•Onsite

About The Position

The Business Unit Application Support Analyst Lead provides support to various corporate and business line applications. Applies knowledge of the business line and knowledge of the system technology to business problem solving. This role leads staff, assigns, prioritizes, and monitors work, while maintaining confidentiality. The Lead develops and maintains relationships with business partners, both internal and external, to enhance productivity and participates as subject matter experts on strategic initiatives involving system support. They work with users and business partners to determine information and reporting needs, and develop and set up customized reports using reporting tools which may include complex calculations and data manipulations. The role analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company. They research, analyze and evaluate business system application features and functions against current and future objectives and goals, and identify ways to customize and enhance current business applications to meet the functional needs of the business. Additionally, the Lead develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality. They resolve issues and problems by conferring with staff, management, other internal departments, and outside contacts as necessary. The Lead also helps senior management by giving insightful and proactive reporting and analysis and supports various corporate and business line initiatives. They maintain corporate strategy projects and deliverables, ensuring that the department tracks progress against objectives and commitments, and challenges self and others to develop new and innovative analytics and points of view. The Lead coaches other team members as appropriate within their area of expertise and contributes to the ongoing improvement of the partner experience within assigned application areas.

Requirements

Bachelors degree or progressive work experience in addition to experience below
7+ years related experience required
Excellent communications, problem-solving and decision making skills
Demonstrates leadership, coaching, counseling and supervisory skills are required
Demonstrates ability to develop and maintain strong relationships across business lines and with vendors
Excellent organization, planning and coordination skills
In-depth knowledge of systems testing procedures and practices

Nice To Haves

Salesforce administration experience
Salesforce certifications

Responsibilities

Leads staff, assigns, prioritizes, and monitors work
Maintains confidentiality of work being performed
Develops and maintains relationships with business partners, both internal and external, to enhance productivity
Participates as subject matter experts on strategic initiatives involving system support
Works with users and business partners to determine information and reporting needs
Develops and sets up customized reports using reporting tools which may include complex calculations and data manipulations
Analyzes company data to identify and recommend initiatives that positively and materially impact the financial results of the company
Researches, analyzes and evaluates business system application features and functions against current and future objectives and goals
Identifies ways to customize and enhance current business applications to meet the functional needs of the business
Leads, assists, develops and executes test plans for all phases of system changes, conversions and projects to ensure implementation meets all requirements and does not affect overall system functionality
Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
Helps senior management by giving insightful and proactive reporting and analysis and various corporate and business line initiatives
Maintains corporate strategy projects and deliverables ensuring that department tracks progress against objectives and commitments
Challenges self and others to develop new and innovative analytics and points of view
Coaches other team members, as appropriate within area of expertise
Leads and contributes to ongoing improvement of the partner experience within assigned application areas