Business Transformation Architect

Peak Credit Union

10h • $84,960 - $127,440 • Remote

About The Position

The Business Transformation Architect supports enterprise-wide transformation initiatives by collaborating with leadership and business units to drive strategic change, operational excellence, process innovation, and sustainable improvement aligned with Peak Credit Union’s mission, vision, values, and purpose. The role builds organizational transformation capacity and strengthens a continuous improvement culture so the organization can execute with greater speed, consistency, and quality.

This is a remote role open to candidates residing in Washington or Oregon. The target annual pay range is $93,456–$106,200, with a full annual pay range of $84,960–$127,440. Compensation incentives are available and are performance-based, with targets varying by role.

Requirements

• Bachelor’s degree in Business, Operations, or a related field.
• At least five years of experience in business transformation, process improvement, or enterprise architecture.
• At least four years leading large-scale, cross-functional transformation projects.
• Advanced knowledge of Lean, Six Sigma, and change management methodologies.
• Strong facilitation, communication, consultation, collaboration, and influence skills across organizational levels.
• Proven ability to lead cross-functional initiatives with measurable impact in complex environments.
• Demonstrated expertise in enterprise process and systems mapping and process reengineering to minimize waste and maximize value.
• Experience partnering with IT and leveraging automation and systems optimization.
• Analytical mindset and ability to translate data into actionable insights.
• Ability to analyze and synthesize complex, ambiguous problems, develop scalable and sustainable solutions, and influence decision-making.

Nice To Haves

• Master’s degree in Business, Operations, or a related field.
• Experience in a financial institution.
• Lean/Six Sigma Green Belt or Black Belt, Certified Business Process Professional, Scrum, or related certification.

Responsibilities

• Provide strategic direction and oversight to internal teams and cross-functional stakeholders to identify, reengineer, and optimize complex business processes across the organization.
• Oversee the analysis, design, governance, and evolution of transformation frameworks, systems, and methodologies that standardize business process evaluation, improvement, and governance, leveraging advanced Lean/Six Sigma and continuous improvement methodologies.
• Collaborate with business partners to plan and execute change, communication, and training strategies that support adoption of new processes and transformation initiatives.
• Champion automation, digitization, and standardization opportunities in partnership with technology, operations, and risk management teams.
• Direct root cause analysis and strategic resolution of recurring issues, operational bottlenecks, and complex business challenges.
• Facilitate and sponsor cross-functional workshops with subject matter experts, executives, and business partners to identify inefficiencies, develop solutions, and align transformation objectives.
• Engage and influence stakeholders at all levels to identify and close system and process gaps and optimize member and employee experience.
• Oversee transformation process documentation governance, ensuring accuracy, accessibility, and compliance with regulatory standards.
• Partner with Member Experience, IT, Project Management, Data Analytics, and Compliance leaders to identify and prioritize enterprise-wide improvement opportunities.
• Champion adaptability, continuous improvement, and strategic clarity by embedding transformation mindsets and behaviors throughout the organization.
• Build and mature the organization’s continuous improvement capability by developing tools, playbooks, training, and operating models that strengthen process discipline and problem-solving skills across the enterprise.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance coverage for employees and eligible family members.
• Option for employee-only medical, dental, and vision insurance coverage to be paid at 100% by the company.
• Health Care FSA, Health Savings Account with employer contributions, and Dependent Care FSA.
• Life and AD&D insurance.
• 401(k) plan.
• Accrual of 8 hours of vacation and 8 hours of sick leave per month for full-time regular employees.
• 11 paid holidays, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time for full-time regular employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior