Business Technology Analyst and Product Owner / Program Management I

State of Colorado•Denver, CO

About The Position

The IDS North Business Technology Applications and Infrastructure Lead serves as the business product owner for technology supporting print, mail, design, variable data production, and delivery services. The position represents IDS North’s business and operational needs and is the primary liaison among IDS leadership, functional teams, the DPA Product Director’s Office, OIT, vendors, and other partners. It establishes business priorities, defines requirements, coordinates technology initiatives, supports procurement and vendor management, leads business testing and operational readiness, and helps maintain continuity of technology-dependent services. The role works with OIT and vendors on technical architecture, infrastructure, cybersecurity, system upgrades, maintenance, and incident resolution. OIT and applicable vendors retain responsibility for technical administration and implementation. The position provides functional leadership but does not exercise formal supervisory authority. The role manages application and technology portfolios, gathers and prioritizes business requirements, coordinates user access, licensing, vendors, changes, incidents, audits, and control monitoring, and develops technology roadmaps and implementation plans. It supports procurement, infrastructure and lifecycle planning, budget estimates, stakeholder communication, user documentation, training, and cross-functional coordination. It also participates in continuity planning, emergency response, operational recovery, and other assigned responsibilities.

Requirements

Eight years of relevant experience in an occupation related to the work assigned, or a combination of related education and/or relevant experience totaling eight years.
Must be a resident of Colorado when submitting the application.
A pre-employment criminal background check will be conducted.

Nice To Haves

Experience in IT architecture design, systems, and infrastructure implementation.
Ability to process map key workflows and apply lean principles to increase robustness.
Strong written and verbal communication skills.
Experience in the print industry.
Previous State Service related to the work assigned to the position.
Experience with IT cloud and infrastructure implementation.
Experience with documentation such as standard operating procedures, process flow diagrams, and process workflows.
Direct personnel management experience.

Responsibilities

Maintain business ownership of applications and technology used in daily print, mail, design, variable data production, and delivery operations.
Serve as the primary business liaison to OIT for application, hardware, infrastructure, architecture, cybersecurity, and support activities.
Coordinate business participation in technology projects, upgrades, replacements, patches, testing, implementation, training, and organizational change.
Work with OIT, vendors, and operational leaders to identify technology risks, minimize service interruptions, coordinate incident response, and support recovery of critical operations.
Help ensure technology decisions and business processes align with DPA and OIT requirements, including security, accessibility, records management, data governance, procurement, and technology lifecycle standards.
Maintain the IDS North application and technology catalog, including systems’ business purpose, scope, ownership, users, dependencies, licensing, support arrangements, lifecycle status, and continuity requirements.
Work with operational leaders and users to identify business needs, document requirements, evaluate proposed solutions, and prioritize enhancements and technology investments.
Coordinate application access requests and periodic access reviews with supervisors, application owners, and OIT.
Manage software licensing, purchase orders, renewals, service-level agreements, vendor performance, and support escalations.
Evaluate operational effects of patches, releases, upgrades, and configuration changes; coordinate schedules, communications, testing, contingency planning, and business validation.
Act as the primary business contact for significant application and infrastructure incidents, communicating business impacts, setting operational priorities, coordinating with OIT and vendors, and tracking issues through resolution.
Review the application portfolio with functional managers, OIT, and the DPA Product Director’s Office to identify opportunities to consolidate systems, reduce duplication, improve integration, manage risk, and control costs.
Coordinate IDS North participation in technology audits, security assessments, compliance reviews, and records requests; gather and validate supporting documentation, respond to inquiries, track findings, develop corrective action plans, and document remediation.
Periodically review application ownership, user access, licensing, system documentation, vendor performance, and technology lifecycle information to identify gaps and support audit readiness.
Develop and maintain business technology roadmaps reflecting operational priorities, dependencies, vendor plans, lifecycle needs, risks, and anticipated investments.
Coordinate with software vendors regarding product roadmaps and lead business testing and validation with OIT, Operations, and the Variable Data Production team.
Develop implementation plans addressing requirements, testing, communications, training, operational readiness, service continuity, support, and post-implementation review.
Assist DPA Contracts and Purchasing with requirements development, market research, vendor evaluations, solicitations, cooperative purchasing, and sourcing activities.
Represent IDS North business requirements during OIT-led architecture reviews, capacity planning, performance assessments, and hardware and software lifecycle planning.
Develop cost estimates and recommendations for licensing, maintenance, upgrades, replacements, and future technology investments.
Provide clear and timely updates about technology initiatives, service interruptions, risks, decisions, planned changes, and implementation activities.
Develop and maintain business process documentation, user guides, frequently asked questions, release communications, and training materials.
Coordinate and deliver training to support effective adoption of applications, system changes, and updated business processes.
Help functional leaders and users understand application capabilities, support processes, security responsibilities, and available technology resources.
Facilitate collaboration among IDS North, the DPA Product Director’s Office, OIT, vendors, and agency partners to resolve issues and advance shared priorities.
Perform additional job-related responsibilities and special projects assigned by the appointing authority or designee.
Participate in continuity planning, emergency response, operational recovery, and other time-sensitive activities when IDS North technology services are affected.
Maintain records and documentation supporting management oversight, audits, procurement, vendor management, and technology governance.