Business Systems Support Supervisor

City of Chandler•Chandler, AZ

3h•Onsite

About The Position

The City of Chandler Police Department is seeking a Business Systems Support Supervisor to lead and support complex departmental infrastructure, network, systems, data center, and cloud environments. This role ensures secure, reliable, and efficient technology operations, facilitates departmental access and usage while maintaining security protocols, and provides operational and technical support for enterprise platforms and services. This is a regular full-time, exempt position with benefits, anticipated to be Monday-Friday, on-site, with on-call and weekend support as needed.

Requirements

Bachelor’s Degree in Computer Science, Information Technology, Business Administration or in a related field of study
At least 5-years of progressive experience in business analysis, function design, project management or directly related experience
Including at least 2-years supervisory experience
Valid driver’s license with acceptable driving record
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work

Nice To Haves

Proven experience leading and supervising technical teams in a complex enterprise IT environment
Strong background in infrastructure, networking, systems administration, data center operations, and cloud technologies
Ability to manage multiple technical projects, operational priorities, and vendor relationships effectively
Knowledge of cybersecurity, business continuity, disaster recovery, and enterprise system reliability best practices
Strong leadership, communication, and problem-solving skills with the ability to support both technical staff and business operations

Responsibilities

Supervises and oversees the daily operations of the assigned area by setting goals and objectives, manages schedules and work priorities, monitors and evaluates performances, facilitates access to resources and training, provides guidance and addresses issues, conducts interviews and makes hiring decisions
Supervises the daily operation of department applications
Serves as a liaison between users, technical staff, vendors and enterprise IT staff throughout technology project implementation or enhancement (i.e., requirements documentation, testing, user training, etc.)
Monitors technological trends and recommends new technologies in coordination with enterprise IT staff
Serves as technology leader within assigned department plans projects assigns staff; and, manages technology related budgets and schedules
Researches and analyzes business processes and issues; develops workflow analysis; assists in determining technical feasibility or proposed solutions
Assess potential system risk and potential user security issues; implements and monitors appropriate application security procedures
Prepares detailed functional specifications; writes test scripts; documents policies and procedures
Assists users in problem analysis, troubleshooting and resolution

Benefits

Up to 8 hours paid time off annually to volunteer in the community
3 medical plans to choose from along with dental and vision coverage
Accrue 122 hours paid vacation in your first year, eligible for use immediately following accrual
Accrue 96 hours paid sick leave in your first year, eligible for use immediately following accrual
12 paid holidays per year, plus Winter Break at the end of the year
Become part of the Arizona State Retirement System with a 100% city contribution match
City contributions of 1% gross wages per pay period to deferred compensation upon employee contribution
Robust Employee Wellness program with $350 incentive
Professional development opportunities
Tuition reimbursement up to $5,250 annually
Free Tumbleweed Recreation Center membership