Business Systems Analyst II - Retail Engineering & Systems Support

Chrome Hearts•Los Angeles, CA

1d•$100,000 - $125,000•Onsite

About The Position

We are seeking a Business Systems Analyst II to own our retail technology domain. This role is part of a new Retail Engineering team reporting directly to the CIO, focused on bringing retail systems expertise in-house. The individual will partner with the CIO and a developer to support, improve, and evolve the retail technology ecosystem, including POS systems, inventory management, e-commerce integration, and related business processes. Responsibilities include understanding retail operations needs, designing solutions, testing, troubleshooting, documenting, and training end users. This is a hands-on role with ownership of solutions, focusing on long-term maintenance and improvement. We are looking for a sharp, curious, and resourceful individual excited to grow with a new team and make systems work effectively in a real-world environment.

Requirements

3–5+ years working with retail or commerce systems in a hands-on capacity—supporting, configuring, implementing, or administering retail business applications
Direct experience on the customer/operator side of retail systems (not exclusively consulting or implementation-partner experience); you’ve lived with the systems you supported and owned the outcomes
Solid understanding of core retail operations: POS workflows, inventory management, pricing and promotions, order management, and customer data
Experience working through system issues end-to-end: from initial report through diagnosis, resolution, and root-cause follow-up
Strong analytical and problem-solving skills—you can break down ambiguous problems, ask the right questions, and drive toward practical solutions
Clear written and verbal communication; able to translate between business language and technical concepts
Business process analysis, modeling, and documentation
System configuration and administration in retail or ERP platforms
Testing methodology including UAT planning, test case development, and defect tracking
Basic SQL and data analysis for troubleshooting and reporting
Familiarity with integration patterns and API concepts

Nice To Haves

Experience with Microsoft Dynamics 365 Commerce, Dynamics 365 Finance & Operations, or legacy AX Retail
Luxury retail or fashion industry experience
Multi-channel retail experience spanning brick-and-mortar and e-commerce
Exposure to system integrations, APIs, or data flows between retail and adjacent systems (ERP, e-commerce, accounting)
Familiarity with SQL or reporting tools for ad hoc data analysis
Prior experience in a Business Analyst, Functional Consultant, or Systems Administrator role (valued but not required if other experience is strong)

Responsibilities

Serve as the primary IT point of contact for retail operations across all store locations and e-commerce, building trusted relationships with business stakeholders
Gather and analyze business requirements from retail teams; translate needs into functional specifications and system designs in partnership with the development team
Evaluate solution options within existing platforms and recommend approaches that balance business needs with technical feasibility
Own day-to-day support and configuration of the retail technology stack: POS, inventory management, pricing, customer data, and omnichannel integrations
Diagnose, troubleshoot, and resolve complex retail system issues that impact store operations
Manage system changes through testing, UAT coordination, and controlled rollouts
Create and maintain functional documentation: process flows, configuration guides, and runbooks
Develop and deliver training for retail operations teams on system capabilities and new features
Drive user adoption and ensure retail teams can effectively leverage their technology
Identify opportunities for automation and process improvement in retail workflows
Design and implement KPIs and reporting that support retail decision-making
Stay current on retail technology trends and bring forward ideas that fit our business