Business Systems Support Engineer

Verkada•San Mateo, CA

1d•$100,000 - $200,000

About The Position

Verkada is seeking a Business Systems Support Specialist to support its Business Systems team, growing internal user base, and sales team. This position will work with our Business Systems team and internal customers on the daily and proper use of our tools and processes. A successful Support Specialist is meticulous and driven to ensure that platform users have the very best possible experience when using our tools. Our Business Systems team is a lean, creative, highly technical, fast-moving group with a strong passion for solving problems and implementing scalable systems.

Requirements

A customer-obsessed mindset, eagerness to learn, and a passion for helping others
Solid understanding in business analysis including intermediate Excel / Google Sheets skills
Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment
Bachelor’s Degree or higher

Responsibilities

Provide front-line support for platform users using the various tools that the business systems team has built.
Prioritize and cultivate a positive user experience within our Salesforce environment for the sales organization.
Document and communicate proper processes, tips, and tricks.
Enable the user base to use business tools properly.
Understand the context and scale of our systems, and use that knowledge to effectively problem solve.
Identify areas of improvement within existing platforms and work with engineering teams to deliver regular improvements.