Systems Support Engineer

ConocoPhillips • Houston, TX

9d • Onsite

About The Position

The Systems Support Engineer sustains reliable non-ETRM commercial applications supporting compliance, credit risk, market risk, pricing, custom solutions, data platforms, reporting, and integrations. The role restores service, implements controlled application changes, and supports continuity of global trading operations. The scope excludes platform engineering, infrastructure engineering, and core ETRM basis-analysis responsibilities.

Requirements

• Legally authorized to work in the United States.
• Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Management Information Systems, or equivalent practical experience.
• 5 or more years of experience supporting enterprise business applications in production.
• Intermediate level of experience providing Level 1 and Level 2 application support in a global or multi-region operating environment.
• 3 or more years of experience with Azure App Services, Azure Functions, Azure Service Bus, API services, message queues, data feeds, and system interfaces.
• Advanced level of proficiency SQL Server and Oracle skills, including SQL, stored procedures, query analysis, data validation, and reconciliation.
• Intermediate level of proficiency in .NET, C#, ASP.NET, REST APIs, debugging, exception handling, and application configuration.
• Intermediate level of proficiency in incident triage, service restoration, impact assessment, root-cause analysis, escalation, SLA management, and stakeholder communication.
• Intermediate level of knowledge of GitHub, Azure DevOps, source control, pull requests, CI/CD, and production release practices.

Nice To Haves

• ITIL Foundation, Microsoft Azure, GitHub, or related production support, cloud, or DevOps certification.

Responsibilities

• Monitor application health, trade and data flows, batch processing, interfaces, reporting, and downstream dependencies.
• Triage incidents, assess business impact, restore service, coordinate escalations, and communicate recovery status, workarounds, and next steps.
• Operate within a follow-the-sun model through structured handoffs, regional coordination, and end-to-end issue ownership.
• Maintain accurate support procedures and knowledge records.
• Meet service-level commitments and comply with ITIL, security, change management, and operational controls.
• Diagnose production issues across applications, Azure-hosted components, APIs, integrations, databases, configuration, logs, messages, scheduled processes, and file transfers.
• Implement minor bug fixes, SQL corrections, configuration updates, and small enhancements using approved development practices.
• Validate data integrity and reconcile application, interface, pricing, risk, and reporting output during recovery.
• Coordinate deployments, environment readiness, release validation, rollback planning, smoke testing, and post-release monitoring.
• Use source control, branching, pull requests, and CI/CD tooling to deliver changes safely.
• Document root-cause evidence and recommend preventive or automated improvements.
• Takes ownership of actions and follows through on commitments by courageously dealing with important problems, holding others accountable, and standing up for what is right.
• Delivers results through realistic planning to accomplish goals.
• Generates effective solutions based on available information and makes timely decisions that are safe and ethical.
• Ability to create clear runbooks, troubleshooting guides, known-error records, and handover notes.
• Experience supporting energy or commodities trading processes and applications.
• Experience improving support operations through automation, reusable playbooks, and continuous improvement.
• Experience using GitHub Copilot or similar tools responsibly for code analysis, test creation, and support automation.
• Analyzes complex applications, integration, and data-flow issues to identify practical solutions and preventive actions.
• Works effectively with business users, application teams, platform and infrastructure teams, vendors, and regional support partners.
• Communicates business impact, technical findings, recovery status, and next steps clearly in written and verbal updates.
• Applies structured troubleshooting to restore service, resolve recurring issues, and improve support processes.
• Applies security, change, release, documentation, and operational control requirements consistently.

Benefits

• Medical, dental, vision, mental health support, and wellness programs.
• Competitive base pay, annual performance bonuses, and retirement savings plans.
• Paid time off, paid parental leave, and family support resources.
• Access to training, mentoring, and internal career mobility tools.
• Peer-nominated awards, inclusive culture, and employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level