Business Systems Supervisor

City of Charlotte•Charlotte, NC

1d•$103,669 - $149,024

About The Position

The Business Systems Supervisor acts as a liaison between business users and IT systems development teams, translating business needs into IT-based solutions. The role supervises the gathering, analysis, and definition of end-user business requirements and/or the administration, maintenance, and support of departmental systems. It allocates resources to meet identified needs, approves project budgets and schedules, contributes to project governance, and formally supervises lower-level employees. The position combines enterprise demand management with business analysis. The supervisor learns departments, services, processes, stakeholders, and technology environments quickly; makes operational decisions; gives direction to customers and delivery partners; and adapts to intake, discovery, portfolio review, and changing priorities. The role helps leaders understand demand, capacity, risk, sequencing, and tradeoffs.

Requirements

High school graduate or equivalent and seven years of relevant experience; or a two-year college degree and five years of related work experience; or a bachelor's degree and three years of related work experience; or a master's degree and one year of related work experience; or an equivalent combination of education and relevant experience.
Knowledge of system life cycle management and project management.
Knowledge of business analysis and business process improvement principles and practices.
Knowledge of the project management life cycle.
Ability to review technical documents and templates and suggest revisions.
Ability to plan reviews of policies, procedures, and processes.
Ability to clarify goals and objectives.
Ability to accurately organize and maintain paper documents and electronic files.
Interpersonal skills to develop and maintain effective and appropriate working relationships.
Customer service skills.
Ability to perform varied duties and shift between tasks of different natures.
Organization and time-management skills.
Ability to meet work schedules and deadlines.
Ability to understand and carry out oral and written directions.
Ability to maintain confidentiality and professional boundaries.
Effective oral and written communication skills.
Final candidates must pass a pre-employment drug-screening test and physical examination; candidates may also be asked to take a skills test and/or participate in other assessments.

Responsibilities

Supervise assigned personnel by assigning and reviewing work, providing guidance, and conducting performance evaluations.
Develop, operate, and continuously improve an enterprise demand management approach connecting departmental needs with I&T capabilities, governance, portfolio planning, and delivery pathways.
Prepare and facilitate decision-ready portfolio, demand, and risk discussions; frame issues and track decisions, exceptions, owners, and follow-through.
Lead and mentor business analysts and business systems analysts in eliciting and validating needs; defining business problems, current state, outcomes, scope, requirements, risks, and dependencies; and translating findings into options, recommendations, and decision-ready materials.
Analyze and design systems by researching related technologies, coordinating design sessions, conducting meetings, assisting with design and development, and reviewing technologies for integration points.
Learn unfamiliar departments, services, processes, stakeholders, and technology environments to inform intake, discovery, and routing decisions.
Manage multiple requests and changing priorities, shifting between detailed analysis and enterprise-level recommendations while maintaining follow-through.
Facilitate customer and cross-functional discussions, build relationships, resolve ambiguity, manage expectations, and communicate complex subjects clearly to varied audiences.
Perform related work as required.