Business Systems Specialist

Piedmont Service Group•Raleigh, NC

About The Position

The Business Systems Specialist supports the company’s operating systems and business processes. The role provides Tier 3 help desk support to more than 300 users, delivers hands-on training, develops training materials, and helps document and improve standard operating procedures. It also supports product testing and implementation, user account provisioning and offboarding, ERP data cleanup and validation, and reporting needs. As part of the Finance Department, the position may provide operational support such as assisting with service billing, accounts payable invoice processing, ERP readiness, accounts receivable collections, and customer outreach about outstanding balances. The role works with the Business Systems Manager, Service Coordinators, Finance Department, Service Technicians, Service Managers, and General Managers, and reports to the Business Systems Manager. Regular travel to the company’s 10 division offices across Virginia, North Carolina, and South Carolina is required. The position may evolve as business needs change.

Requirements

Two-year degree in business or five years of related experience.
Intermediate computer literacy, specifically in Microsoft Word and Excel.
Knowledge of operating systems.
Ability to identify and resolve problems in a timely manner and gather and analyze information skillfully.
Ability to manage customer situations, respond promptly to customer needs, seek feedback, and meet service commitments.
Ability to prioritize and plan work, use time efficiently, and meet productivity and timeliness standards.
Accuracy, thoroughness, and willingness to apply feedback to improve work quality.
Ability to adapt to changing work conditions, competing demands, delays, and unexpected events.
Dependability, including punctuality, following instructions, and responding to management direction.
Ability to observe safety and security procedures and use equipment and materials properly.
Regular travel to 10 division offices throughout Virginia, North Carolina, and South Carolina.
Ability to lift approximately 15–20 pounds and perform bending, climbing, pulling, pushing, balancing, kneeling, twisting, standing, and stair and ladder climbing.

Nice To Haves

Experience with WennSoft/Great Plains.
Experience with Resco CRM and XOi.

Responsibilities

Provide Tier 3 help desk support to more than 300 users for system-related questions and issues, using the help desk ticket platform.
Lead training for new hires, including technicians using mobile applications and Service Coordinators using operating systems and add-ons.
Conduct on-site, hands-on group training and produce useful training materials; work with the Business Systems Manager to create standard training courses.
Assist with documenting and improving standard operating procedures, update SOP documents as changes arise, and help leadership verify that procedures are followed.
Assist with testing and researching new products and implementing related processes and procedures.
Set up user accounts, assign roles, confirm system access for new hires and technicians, and disable access following offboarding notifications.
Support Finance Department initiatives, including service billing, accounts payable invoice processing, ERP readiness, accounts receivable collections, customer outreach about outstanding balances, data validation and cleanup, and other operational needs.
Participate in ongoing ERP data cleanup and assist with data entry and validation to maintain the database.
Help determine reporting needs.
Establish and maintain positive working relationships with company associates and professionally resolve issues.
Participate in industry affiliations, community organizations, and company-sponsored events.