Business Systems Specialist

Piedmont Service Group•Raleigh, NC

About The Position

Piedmont Service Group is a privately held energy efficiency and facilities services company established in Raleigh, NC, in 1971. The company serves commercial, industrial, institutional, and government organizations through local accredited and licensed professionals across the Carolinas and Virginia. The Business Systems Specialist supports the company’s operating systems and business process flow. The role provides Tier 3 Help Desk support, delivers hands-on training, develops training materials and courses, and assists with documenting and improving standard operating procedures. It also supports system and process implementation, account provisioning, data cleanup, and reporting needs. As part of the Finance Department, the position provides operational support as needed, including service billing, accounts payable invoice processing, ERP readiness, accounts receivable collection activities, customer outreach about outstanding balances, and data validation. The role works with the Business Systems Manager, Service Coordinators, Finance Department, Service Technicians, Service Managers, and General Managers. Regular travel to the company’s 10 division offices throughout Virginia, North Carolina, and South Carolina is required. The position reports to the Business Systems Manager.

Requirements

Two-year degree in business or five years of related experience.
Intermediate computer literacy, specifically in Microsoft Word and Excel.
Knowledge of operating systems.
Ability to travel regularly to 10 division offices throughout Virginia, North Carolina, and South Carolina.
Ability to lift approximately 15–20 pounds and perform bending, climbing, pulling, pushing, balancing, kneeling, twisting, standing, and stair and ladder climbing.

Nice To Haves

WennSoft/Great Plains experience.
Resco CRM and XOi experience.

Responsibilities

Provide Tier 3 Help Desk support to more than 300 users for system questions and issues, including mobile app issues, service calls, system errors, and requests for information, using the help desk ticket platform.
Lead training for new technicians on mobile apps and for Service Coordinators on current operating systems and add-ons.
Lead on-site, hands-on group training for Technicians and Service Coordinators, produce training materials, and work with the Business Systems Manager to create standard training courses.
Understand business processes and flows; assist with documenting and improving standard operating procedures, update SOP documents as changes arise, and assist leadership with verifying that procedures are followed.
Assist with testing and researching new products and implementing related processes and procedures.
Provision user accounts, assign roles, confirm system access for new hires and technicians, and disable accounts and access following offboarding notifications.
Support Finance Department initiatives, including service billing, accounts payable invoice processing, ERP readiness, accounts receivable collections, customer outreach about outstanding balances, data validation and cleanup, and other operational needs.
Participate in ERP data cleanup, data entry, and validation to maintain the database.
Assist in determining reporting needs.
Build and maintain positive working relationships with company associates and professionally resolve issues.
Participate in industry affiliations, community organizations, and company-sponsored events.