Specialist III, Measurement Business Systems
About The Position
The Specialist III, Measurement Business Systems serves as Product Owner for FITS (Field Information Technology Services), a customer-facing application that gives producer customers daily production monitoring, near real-time meter data access, and reporting for gathering and processing assets. The role works with development teams to deliver application enhancements and serves as a point of contact for external producer customers. It focuses primarily on product ownership and customer engagement while also supporting day-to-day platform administration. The position partners with Measurement, Commercial, IT, Finance, Operations, development teams, external customers, and technology vendors to translate business and customer needs into practical solutions across measurement business systems. It also supports FlowCal and Trac66, contributes to the Midstream business systems roadmap, and creates and maintains technical documentation and user guides.
Requirements
- Legally authorized to work in the United States.
- Associate degree or higher.
- At least 3 years of relevant professional experience in business systems, business analysis, application support, operations, logistics, supply chain, or a related area.
- At least 1 year of application master data setup experience.
- Intermediate proficiency using Excel for reporting and analytics.
Nice To Haves
- Bachelor’s degree or higher in business, information technology, or engineering.
- At least 6 years of relevant professional experience.
- Experience working with FlowCal or similar gas and liquid measurement applications, including configuration, data management, or analyst workflows.
- Experience as a Business Analyst, Systems Analyst, or application support professional within an IT or operations context.
- Understanding of natural gas and liquid measurement concepts, meter data flows, and field-to-office data integration.
- Experience supporting customer-facing applications or managing relationships with external customers.
- Familiarity with billing, invoicing, or subscription management processes.
- Experience facilitating requirements sessions and collaborating across business and IT teams to move work through design, testing, and delivery.
- Strong organizational planning, communication, and cross-functional collaboration skills.
Responsibilities
- Serve as Product Owner for FITS and prioritize application enhancements based on customer feedback and opportunities to expand capabilities and reduce manual effort.
- Serve as a point of contact for external producer customers, build relationships, gather feedback, and communicate application changes.
- Gather business and customer requirements through interviews, workshops, document analysis, and workflow analysis; translate them into requirements, solution recommendations, feasibility assessments, and business cases.
- Analyze current-state and future-state processes; identify opportunities to improve data quality, system reliability, billing accuracy, reporting, and operational efficiency; document process designs, data mappings, integration specifications, and functional requirements.
- Partner with Measurement, Commercial, IT, Finance, Operations, development teams, external customers, and technology vendors to understand end-to-end processes and deliver business system solutions.
- Coordinate business testing, defect resolution, implementation readiness, cutover activities, user communications, and post-implementation validation.
- Monitor delivered solutions and evaluate whether expected business benefits, automation gains, and process improvements are achieved.
- Perform day-to-day FITS administration, including application configuration, user access, customer onboarding, monthly billing processes, and resolution of customer requests and ServiceNow tickets.
- Support FlowCal and Trac66 through master data setup, configuration support, and data validation activities.
- Contribute to application and database specifications by following applicable standards, supporting data integrity, and helping ensure solutions meet customer and business needs.
- Create and maintain technical documentation and user guides for systems, processes, and delivered solutions.
- Support development of the Midstream business systems roadmap by monitoring relevant technology, measurement-system developments, external requirements, and industry practices; evaluate new capabilities, identify business priorities, and help define future-state processes and platform requirements.
Benefits
- Annual Variable Cash Incentive Program (VCIP) bonus.
- 8% 401k company match.
- Cash Balance Account pension.
- Medical, dental, and vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP.
- Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
