Specialist, Business Systems

Communities in Schools•Arlington, VA

2d•Remote

About The Position

The Specialist, Business Systems is responsible for day-to-day administration, maintenance, and continuous improvement of Communities In Schools’ Salesforce environments and integrated applications that support fundraising and network resources. Reporting to the Director, Business Systems, the role maintains system health, data integrity, security, and user access; troubleshoots technical issues and integrations; manages updates, testing, and releases; and leads smaller system improvements. The position also provides user support and training, manages support requests, documents system processes, and works with staff and external vendors to ensure systems meet business needs and operate effectively. The role primarily supports one of the organization’s two Salesforce environments, while maintaining working knowledge of both to support business continuity and balance workload as needed. The national office continues to work in a virtual environment and is open for staff use as appropriate. Travel of up to 5% may be required, including domestic U.S. travel and occasional overnight stays.

Requirements

Bachelor’s degree in information technology, computer science, business, or a related field, or equivalent relevant experience.
Minimum six years of related experience in business systems administration or comparable technical systems support.
Working knowledge of Salesforce configuration, data management, security, user access, reporting, dashboards, and application integrations.
Experience troubleshooting technical issues, testing system changes, analyzing root causes, and recommending practical solutions.
Strong written and verbal communication, customer service, and relationship-building skills, including the ability to work effectively with diverse colleagues, departments, vendors, and managed service providers.
Ability to work independently and collaboratively, manage competing priorities, adapt to change, and document processes clearly.
Demonstrated commitment to continuous improvement, operational excellence, ongoing learning, and an inclusive, collaborative work environment.
Candidates without Salesforce Administrator certification must obtain it within their first year.

Nice To Haves

One to three years of Salesforce experience is strongly preferred.
Salesforce Administrator certification is preferred.

Responsibilities

Maintain Salesforce system health, configurations, security, and platform updates.
Configure and maintain Salesforce objects, fields, page layouts, record types, list views, validation rules, reports, and dashboards.
Conduct data audits, resolve duplicate records, support data imports, and maintain data quality.
Monitor integrated applications, system storage, and license utilization.
Investigate technical issues and integration failures, identify root causes, and coordinate timely resolutions with internal teams and vendors.
Manage user accounts, licenses, permissions, sharing rules, and internal and external access.
Coordinate user onboarding, access changes, deactivation, and periodic access reviews.
Apply established security and privacy practices to help ensure appropriate access to systems and data.
Configure and test system enhancements in sandboxes before implementation.
Conduct user acceptance and regression testing, validate deployments, and confirm system functionality after releases.
Develop and maintain Salesforce flows and Experience Cloud components to support business processes.
Identify opportunities to improve system functionality, efficiency, and user experience.
Lead smaller system improvement projects, investigate business and technical challenges, recommend solutions, and implement approved changes.
Document system configurations, changes, procedures, and processes.
Respond to support requests, troubleshoot technical issues, and help users resolve system and application problems.
Provide guidance and training on system functionality and business processes.
Develop and maintain user guides, training materials, and other documentation.
Partner with staff to understand business needs and identify practical system solutions.
Communicate progress on support requests and escalate complex issues as needed.
Monitor Salesforce releases, platform updates, and feature retirements.
Assess potential impacts of releases and updates on system functionality, integrations, and business processes.
Test updates and configuration changes before deployment and validate functionality afterward.
Coordinate necessary changes and communicate updates to affected staff, providing training or documentation as needed.