Business Systems Specialist

GKN•Garden Grove, CA

12d

About The Position

The ERP/PLM Specialist is a member of the Information Technology team, responsible for supporting, maintaining, and enhancing ERP, PLM, and related manufacturing systems in an aerospace manufacturing environment. The role partners with business users, engineering, manufacturing, supply chain, and leadership to ensure system reliability, data integrity, process efficiency, and compliance with business and regulatory requirements. The Specialist provides functional expertise, user support, reporting, and process-improvement recommendations, including support for manufacturing part, Bill of Materials (BOM), and Standard Operating Procedure (SOP) traceability and validation. The role requires analytical problem-solving, customer focus, strong communication and collaboration, and the ability to manage competing priorities while working with technical and non-technical stakeholders.

Requirements

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field, or an equivalent combination of education and experience.
5 years of experience supporting enterprise manufacturing ERP systems, preferably in aerospace or manufacturing.
5 years of experience with Infor LN or a comparable enterprise manufacturing ERP platform.
Strong understanding of manufacturing processes, including material management, production, inventory control, engineering change management, and reporting.
Proven analytical, troubleshooting, and problem-solving skills, including the ability to diagnose complex business and system issues.
Ability to communicate effectively with technical and non-technical stakeholders while maintaining professionalism, collaboration, and customer service.
Ability to work independently, manage multiple priorities, and exercise sound judgment in a fast-paced environment.
U.S. Person status as defined by ITAR regulations to comply with export-control and site-security requirements.

Nice To Haves

Experience supporting aerospace manufacturing systems and business operations.
Experience with AS/400 (IBM iSeries / IBM Power Systems) environments.
Experience with American Software Incorporated (ASI) ERP systems.
Experience using iQuery, Query/400, DBU, DFU, or similar IBM i data-management and reporting tools.
Programming experience with RPG/400, RPG ILE, COBOL/400, CL, SQL/400, SQL Server, or related technologies.
Experience supporting ERP integrations, reporting solutions, and data-analysis initiatives.
Strong planning, organizational, and project-coordination skills.
Experience working within an Information Technology organization supporting enterprise business applications.
Ability to proactively identify improvement opportunities and drive solutions with minimal supervision.
Experience collaborating with geographically dispersed or remote teams.

Responsibilities

Serve as the primary point of contact for end-user support, troubleshooting ERP, PLM, and business-process issues.
Investigate, analyze, and resolve system incidents, application issues, and user-reported problems to support business continuity.
Gather, analyze, and document business requirements, translating operational needs into functional system requirements and improvement opportunities.
Support Manufacturing Part, Bill of Materials (BOM), and Standard Operating Procedure (SOP) traceability, validation, reporting, and data-integrity initiatives.
Analyze business processes and recommend system and process improvements to increase efficiency, accuracy, compliance, and operational effectiveness.
Coordinate issue tracking, testing, deployment, and resolution between business users, technical teams, and external partners.
Support implementation, configuration, testing, and deployment of new functionality, enhancements, upgrades, and process improvements.
Develop and maintain ERP-related reports, queries, dashboards, and data extracts for operational and management reporting.
Create and maintain business-process documentation, work instructions, training materials, and system procedures.
Provide user training, knowledge transfer, and ongoing guidance to improve system adoption and effectiveness.
Monitor assigned applications and business processes for system performance, data quality, compliance, and operational stability.
Participate in month-end and year-end reporting and closing activities as required.
Support internal and external audits, compliance initiatives, and documentation reviews.
Collaborate with software vendors, consultants, auditors, and business partners as needed.
Drive continuous-improvement initiatives across manufacturing, ERP, and PLM systems.
Support users across multiple U.S. time zones as business needs require.