Business Systems Manager
About The Position
The Business Systems Manager is a critical, highly collaborative leadership role responsible for full ownership of Fountain Comfort Group’s technology ecosystem. This position oversees the entire tech stack, ensures the accuracy and usability of ServiceTitan data, manages all phones and iPads across the organization, leads cybersecurity efforts, administers all email systems, and drives the onboarding and integration of technology for new teammates and acquisitions. The Business Systems Manager works closely with the CFO, President, General Managers, and cross-functional leaders to ensure operational clarity, system reliability, and technology-driven performance across all brands.
Requirements
- Bachelor’s degree in IT, Business Administration, or a related field (or equivalent experience).
- Proven experience managing complex technology ecosystems and vendor relationships.
- Exceptional project management and communication skills.
Nice To Haves
- Strong proficiency in ServiceTitan or similar field service management software is highly preferred.
Responsibilities
- Maintain complete ownership of FCG’s full technology ecosystem, including systems architecture, integrations, licenses, and vendor relationships.
- Evaluate, select, and implement new technologies that improve operational efficiency and customer experience.
- Ensure all platforms are configured consistently across brands and aligned with FCG standards.
- Lead technology planning for growth, scalability, and long-term infrastructure needs.
- Manage all company-issued phones, iPads, and related hardware.
- Oversee ordering, provisioning, deployment, and lifecycle management of all devices.
- Ensure devices are properly secured, updated, and integrated with required applications.
- Serve as the primary administrator for ServiceTitan, ensuring data integrity and optimal system performance.
- Develop and maintain standardized workflows within ServiceTitan to support field operations and office staff.
- Collaborate with Finance and Operations to ensure accurate tracking of KPIs and financial data within the platform.
- Develop and enforce cybersecurity policies to protect FCG’s data and digital assets.
- Monitor systems for potential security threats and lead incident response efforts.
- Manage user access and permissions across all platforms to maintain security standards.
- Lead the technology integration process for all new acquisitions, ensuring a seamless transition to FCG systems.
- Conduct due diligence on the technology stacks of potential acquisition targets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
