Business Systems Facets Analyst - Remote

UnitedHealth Group•Indianapolis, IN

5h•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Will perform various analysis and interpretation to link business needs and objectives for assigned function. Review requirements documents and validate discrepancies or missing information. Consult with assigned operational areas to support business requirements, goals and metrics. Ensure timely configuration and implementation of selected solutions either by directly completing the solution or providing specifications and/or instructions for completion of the solution. Accountable for complying with all laws and regulations that are associated with assigned duties and responsibilities. Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of the Facets database and supporting applications. Train new resources and act as a mentor to guide them through the configuration process. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

5+ years of Facets Configuration experience
3+ years of business process analysis experience preferably in healthcare (i.e. documenting business process, gathering requirements) or claims payment/analysis experience
3+ years of business process or data analysis experience, in healthcare
A broad knowledge of Configuration and Data Management principles and processes
Troubleshoot claims and Helpdesk issues related to configuration
Advanced knowledge of Microsoft Applications, including Excel and SQL
Excellent communication, interpersonal skills, and the ability to interface with all levels of employees and management daily
Structured testing experience
Experience with Rally or other inventory management systems
Experience with Product Data Management (PDM) or Product Lifecycle Management (PLM) tools
Working knowledge of Configuration Management
Project Management Experience
Knowledge of managed care information systems and experience in benefits, pricing, contracting or claims
Provider Reimbursement methodologies
Advanced knowledge of Microsoft Applications, including Excel and SQL
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Loading new industry codes into Facets tables
Updating industry code information residing in Facets
WorkFlow updates related to industry code updates
Monitor Business Configuration queues and resolve code issues
CES policy updates and configuration
Design new configurations to support business needs and functionality
Accurately create, update, implement and test configuration changes
Accurately document changes and communicate changes with the business
Analyze business requirements, test plans, training materials and procedure documents
Create and execute test plans and test case scenarios to ensure requirements are being met
Troubleshoot claims and Helpdesk issues related to configuration and pricing
Create and maintain configuration related to provider data
Run and/or participate in development of detail design and system walk through with respective teams to verify design & solution meet business and system requirements
Monitor, research, and resolve help tickets
Work in an Agile environment to create and work User Stories and Tasks from analysis through implementation ensuring needs are captured and delivered
Interact with business leaders and users, including external partners and customers as required. Maintain professional, service-oriented relationships
Determine severity of problems and the need to escalate to management
Demonstrate ability to organize and prioritize work
Lead and/or participate in special projects and committees assigned
Mentors and coaches for the development of others and actively pursue opportunities for enhanced knowledge on Facets and supporting applications.
Meet department and company performance and attendance expectations
Follow the Organization’s published privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information
Ability to work quickly and efficiently in an environment where priorities and tasks may shift
Identify and analyze user requirements, procedures, and problems to improve existing processes
Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
Identify ways to enhance performance management and operational reports related to new business implementation processes
Develop and incorporate organizational best practices into business applications
Lead problem solving and coordination efforts between various business units
Assist with formulating and updating departmental policies and procedures
Cross train to learn new configuration
Perform other duties as assigned