Business Systems Analyst, IT GTM (Remote)
About The Position
CrowdStrike is a global leader in cybersecurity, protecting the people, processes, and technologies that drive modern organizations. Since 2011, its mission has been to stop breaches, redefining modern security with the world's most advanced AI-native platform. CrowdStrike serves customers across all industries, ensuring their businesses run, communities are safe, and lives move forward. The company is mission-driven, cultivating a culture that offers flexibility and autonomy for career ownership, and seeks talented individuals with passion, innovation focus, and commitment to customers, community, and each other. CrowdStrike is seeking a Business Systems Analyst to join its IT Go-to-Market team. This role is critical for driving the transformation of the partner experience by optimizing Salesforce-based tools and processes that power the alliance/channel partner ecosystem and internal operations teams.
Requirements
- 5+ years of experience as a Business Systems Analyst, preferably with Salesforce platforms
- Strong understanding of partner/channel operations, partner portals, or B2B partner ecosystems
- Proven experience with Salesforce Sales Cloud, Partner Community/Experience Cloud, CPQ
- Expertise in requirements gathering, process mapping, and documentation
- Experience with reporting and dashboard design (Salesforce Reports & Dashboards, Tableau, or similar)
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication skills with ability to translate technical concepts for business audiences
- Demonstrated ability to manage stakeholder relationships and drive consensus
- Self-starter who can work independently with minimal guidance
- Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
Nice To Haves
- Salesforce Administrator or Business Analyst certification
- Experience with partner relationship management (PRM) systems
- Knowledge of CPQ (Configure, Price, Quote) systems
- Familiarity with Agile/Scrum methodologies
- Experience in cybersecurity or technology industry
Responsibilities
- Lead business analysis efforts for partner portal and Salesforce transformation projects that enhance how partners interact with CrowdStrike
- Gather, document, and translate business requirements from alliance/channel teams and internal operations stakeholders into functional specifications
- Analyze and optimize end-to-end processes including lead management, opportunity tracking, partner certifications, partner information management, and approval workflows
- Design and implement reporting and dashboard solutions that provide actionable insights to partners and internal teams
- Collaborate with cross-functional teams to identify pain points and opportunities for process improvement in the partner experience
- Conduct user acceptance testing, create test plans, and ensure solutions meet business requirements
- Develop training materials and provide support for new features and enhancements
- Manage multiple concurrent projects with varying priorities and stakeholder groups
- Serve as a liaison between business users, technical teams, and leadership
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
