Staff Business Systems Analyst - GTM

Boston Dynamics•Waltham, MA

1d•$101,000 - $127,000

About The Position

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. We embody cutting-edge Artificial Intelligence in advanced robotics, quickly moving from the research lab into increasingly impactful roles across industrial spaces. The Information Technology Department at Boston Dynamics seeks a Business Systems Analyst to support our Professional Services Automation applications with a focus on client project management, service delivery, financial management, and customer success. This role will partner with our Finance, Business Operations, and Global Support & Services teams to manage the client services lifecycle from sales to revenue recognition. As a Business Systems Analyst, you will support the design, development, implementation and testing of enterprise Professional Services Automation (PSA) applications to provide Boston Dynamics with optimal flexibility and operational efficiencies. You will work with the Enterprise Applications Team to deliver against the enterprise applications roadmap and IT strategic plan. The Business Systems Analyst will be responsible for all phases of requirements gathering, solution design, configuration (and development), testing activities, end-user training, and application administration. How you will make an impact: Understand how Boston Dynamics operates and use this knowledge to provide a functional viewpoint for Sales, Services, and Finance applications. Gather and analyze business requirements, define use cases and process flows, and translate requirements to implement the PSA application stack (and later deliver enhancements) that improve efficiency and overall financial and business operations. Maintain deep, complex knowledge of our PSA (and related) applications to advise business stakeholders on best practices. Provide system administration, system configuration, project management, and technical support to all end users of Salesforce, Rootstock, and related PSA systems.

Requirements

Seeking 4-7 years of IT experience as a Business Analyst, or System Administrator, including requirements definition and business process mapping.
Experience administering cloud-based PSA applications, such as Certinia, Asana, CloudCoach, NetSuite OpenAir, or Rocketlane.
Collaborate with functional stakeholders to determine best practices and implementation of technical requirements such as exception/error handling, performance optimization and code management.
Excellent interpersonal, written and verbal communication skills; a sense of humor is a must!
Action-oriented, “can do” attitude demonstrating willingness to accept accountability and responsibility for individual actions.
Bachelor’s degree in a technical or business-related field, or equivalent practical experience.

Nice To Haves

Knowledge and experience of Salesforce, Rootstock, Workday, Asana or Atlassian.
Experience with Agile methodologies, such as Scrum and Kanban.
Past experience leading the selection and implementation of a cloud-based PSA tool.

Responsibilities

Understand how Boston Dynamics operates and use this knowledge to provide a functional viewpoint for Sales, Services, and Finance applications.
Gather and analyze business requirements, define use cases and process flows, and translate requirements to implement the PSA application stack (and later deliver enhancements) that improve efficiency and overall financial and business operations.
Maintain deep, complex knowledge of our PSA (and related) applications to advise business stakeholders on best practices.
Provide system administration, system configuration, project management, and technical support to all end users of Salesforce, Rootstock, and related PSA systems.