Business Systems Analyst

Duke Careers•Durham, NC

4d•$62,766 - $97,798•Onsite

About The Position

The Office of the University Registrar is seeking a detail-oriented and collaborative Business Systems Analyst to join their team. This role will support the systems, data, and reporting processes central to the university's academic operations, directly assisting faculty, staff, administrators, and students by ensuring critical registrar systems and institutional data are accurate, accessible, and effective. The Business Systems Analyst will be a key resource for maintaining and improving applications supporting registrar functions like course evaluations, enrollment reporting, student records, and external reporting services. Responsibilities include analyzing data, developing reports and dashboards, supporting compliance reporting, and collaborating with university stakeholders to identify process improvements and operational efficiencies. This position offers the opportunity to work at the intersection of technology, data, and higher education administration, playing an important role in delivering reliable information, supporting evidence-based decision-making, and maintaining compliance with reporting requirements.

Requirements

Bachelor's degree and at least three years of relevant experience; or An equivalent combination of education, training, and relevant experience.
Ability to ensure accuracy, consistency, and reliability of institutional data.
Strong written and verbal communication skills.
Ability to collaborate effectively with faculty, staff, administrators, and technical partners.
Ability to document business processes, reporting specifications, and system procedures.
Ability to build consensus and support continuous process improvement initiatives.

Nice To Haves

Experience supporting student information systems, academic administration, or registrar operations in a higher education environment.
Experience with institutional reporting, data analysis, data governance, and data quality management.
Experience working with databases, reporting tools, business intelligence platforms, dashboards, and data visualization solutions.
Experience using statistical software such as SAS (preferred), Stata, R, or Python.
Familiarity with National Student Clearinghouse reporting processes and external compliance reporting requirements.
Demonstrated ability to analyze complex data and communicate findings to technical and non-technical audiences.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Responsibilities

Administer and support business-critical applications used by the Office of the University Registrar, including systems supporting course evaluations, student records, enrollment reporting, and external reporting services. Monitor system performance, troubleshoot issues, maintain documentation, and support upgrades while ensuring data integrity and continuity of operations.
Develop and maintain reports, dashboards, queries, and data extracts that support operational, compliance, and strategic initiatives across the university. Fulfill routine and ad hoc data requests while ensuring the accuracy, consistency, and reliability of information provided to stakeholders.
Analyze institutional data to identify trends, patterns, and anomalies that inform planning, assessment, reporting, and decision-making. Perform data validation, quality assurance reviews, and reconciliation activities to support confidence in institutional reporting.
Support external reporting and compliance activities, including National Student Clearinghouse submissions, regulatory reporting, and survey-based initiatives associated with rankings, benchmarking, and other external data requests. Ensure submissions comply with established definitions, standards, and deadlines.
Evaluate and improve business processes related to registrar operations, data management, and reporting. Document workflows, reporting requirements, system procedures, and data definitions to support consistency, scalability, and operational effectiveness.
Provide consultation, training, and user support for registrar systems, reporting tools, and data resources. Develop training materials and promote self-service solutions that enable faculty and staff to efficiently access and utilize information.
Collaborate with stakeholders across the university to identify business needs, recommend system enhancements, and establish consistent policies and workflows that improve the use of data and technology in support of academic operations.