Business Systems Analyst

The American Speech-Language-Hearing Association (ASHA)•Rockville, MD

18h

About The Position

The Business Systems Analyst facilitates the selection, design, and implementation of software solutions that help organizational staff deliver services to members and their professional communities. The role works with stakeholders on cross-functional teams to identify and analyze business needs, translate them into actionable requirements, and support iterative design, implementation, testing, and continuous improvement. The position operates with broad objectives, constraints, and guidance from the Director of Business Systems Analysis. Daily work proceeds independently of direct oversight. Progress toward milestones is monitored and reported to organizational leadership, directly or with project managers in the Office of Business Excellence, while stakeholders are kept informed through platforms such as Teams, Jira, and Confluence.

Requirements

2–3 years of experience in a Business Analyst, Product Manager/Owner, Scrum Master, Agile Coach, or comparable role contributing to digital products and services.
A bachelor’s degree or equivalent in a related discipline, such as computer, information, or data sciences; product or project management; or business administration.
Active certification from the International Institute of Business Analysis (IIBA), Project Management Institute (PMI), or a comparable credentialing body.
Understanding of requirements lifecycle management and iterative elaboration techniques for turning high-level business goals into clear, actionable objectives.
Basic knowledge of the fundamental phases of the software development lifecycle.
Experience with Jira, Confluence, Azure DevOps, or comparable work management tools.
Experience developing and executing test plans to validate software systems against acceptance criteria.
Basic knowledge of modern database standards and integration methodologies such as REST, GraphQL, and webhooks.

Responsibilities

Elicit high-level business objectives and identify and recommend potential solutions using available resources.
Apply industry-standard analysis techniques to translate business goals into technical requirements that support implementation and inform testing and validation.
Guide business units in evaluating and selecting third-party software systems and partners.
Use modern work and knowledge management tools for task definition, planning, and stakeholder communication.
Support the useful life and value of software solutions through technical support, ongoing monitoring and communication, and participation in continuous improvement initiatives.
Participate in assigned project teams and communicate with business stakeholders, project managers, and organizational leadership about project status and milestone progress.
Analyze daily technical support requests from organization staff; follow up to document sufficient detail, including reproduction steps, to help development teams resolve faults quickly.
Act as a de facto project manager for operational initiatives outside the primary project portfolio, including Information Systems infrastructure development and maintenance projects.
Pursue continuing education and/or participate in relevant professional societies to stay informed about emerging technologies and business analysis and software development standards.
Work independently on daily tasks, report progress toward milestones, and keep stakeholders apprised through established platforms.