Business Systems Analyst

M&T Bank•Buffalo, NY

8d•Onsite

About The Position

The Business Systems Analyst V will support both the day‑to‑day stability of core lending applications and the implementation of a modern servicing platform that will shape the future of commercial lending operations. The role offers a rare blend of deep system ownership, enterprise‑scale project leadership, and hands‑on involvement in major modernization initiatives. Ideal candidates thrive in complex environments, enjoy partnering closely with business and technology stakeholders, and are energized by guiding systems and teams through meaningful transformation.

Requirements

Minimum of 6 years combined higher education and/or operational/business analytics experience
Strong verbal and written communication skills
Strong organizational and time management skills
Strong lateral thinking and problem‑solving capabilities
Proficiency with personal computers and relevant software packages
Ability to analyze issues, recommend solutions, and support resolution efforts

Nice To Haves

Bachelor’s degree
Good understanding and prior experience with Commercial Lending applications (e.g., AFS Level III, Data Select CLCS, AFS Vision)
Subject matter expertise in business processes with hands‑on experience supporting enterprise applications
Advanced understanding of the applications supported, including interfacing and integrated systems
Strong understanding of the Bank’s application framework
Ability to participate effectively on Agile teams while also working independently
Capability to manage multiple workstreams across complex initiatives
Experience operating beyond day‑to‑day BAU work to support modernization, transformation, or strategic initiatives
Familiarity with application development platforms, testing methodologies, and enterprise integration concepts
Ability to present effectively to stakeholders and leadership at multiple levels
Strong attention to detail; proactive and solution‑oriented mindset
Experience supporting system conversions, acquisitions, or major platform implementations preferred

Responsibilities

Facilitating complex projects from proposal through post‑implementation.
Participating in meetings with lines of business to identify requirements related to system functionality and end‑user experience, providing guidance and feedback to ensure solutions meet business needs.
Serving as a project or functional lead to ensure test plans, specifications, and deliverables are completed on time and milestones are achieved.
Becoming a subject matter expert in assigned systems within 18 months.
Preparing detailed functional specifications, test plans, test cases, and executing testing activities for assigned initiatives.
Conducting research and analysis of complex data to ensure functional designs are accurate and aligned to business objectives.
Serving as a functional lead on complex projects, coordinating activities across business partners, technology teams, vendors, and testing groups.
Facilitating and documenting project meetings; distributing materials and action items as needed.
Partnering with business clients to understand and document application changes driven by enterprise initiatives, regulatory or compliance requirements, contractual obligations, and ongoing business‑as‑usual maintenance.
Participating in solution design discussions; documenting and delivering functional requirements that support internal and external customer needs.
Providing project estimates, including timelines and phases, for large initiatives or assigned components.
Serving as a subject matter expert and advisor regarding system impacts from enterprise‑wide initiatives such as acquisitions, product changes, or major enhancements.
Collaborating with vendors and technical teams to gain a thorough understanding of system functionality and implementation considerations.
Serving as Test Coordinator for large initiatives involving multiple applications.
Participating in data mapping and integration efforts related to system enhancements, conversions, acquisitions, or regulatory initiatives.
Monitoring scope, functional specifications, and change requests to ensure adherence to business requirements, Corporate Technology standards, and regulatory obligations.
Coordinating and managing post‑implementation activities, including issue resolution, stakeholder feedback, and completion of project debriefs.
Identifying and escalating risk‑related issues in alignment with the Company’s Risk Appetite and regulatory standards.
Promoting an inclusive environment that reflects the M&T Bank brand and supports a sense of belonging.
Maintaining internal control standards, including timely remediation of audit findings and regulatory items.
Performing other related duties as assigned.