Business Systems Analyst

University of Miami•Coral Gables, FL

1d•Onsite

About The Position

The University of Miami’s UMIT Department has an exciting opportunity for a full-time Business Systems Analyst to work in Coral Gables, Florida. The Business Systems Analyst, as a member of the Learning Platforms team, supports a range of academic systems and technologies used for course design, media storage, communication, advising and assessment. Working with a dedicated helpdesk team, and system administrators, the Business Systems Analyst provides technical support, and develops solutions to enhance the performance of various learning platforms. Supported platforms include but are not limited to: Canvas, Blackboard Learn Ultra, Kaltura, Respondus, Ally, EAB Navigate, Cognates Search Engine, and Modo Labs. The Business Systems Analyst is responsible for the following technical and professional duties to support university stakeholders (instructors, staff, and students). • Provide technical and development support to the University’s learning management system, and integrated technologies. This includes system configuration, upgrades, and enhancements. • Provide technical and application development support to academic web-applications utilized by university stakeholders, such as EAB Navigate, Cognate Search Engine, and UMiami App, which contribute to academic planning, success, and outreach. • Conduct data audits and process improvements to ensure seamless integration between the university's student information system (PeopleSoft), identity management systems, and supported learning platforms. • Assist leadership in discovering and evaluating new and updated learning tools or processes, including capturing end user needs, business, and system requirements. • Support the intake process for operational and strategic demands, including effective communication with requestors, vendors, and completion of resource tasks. • Engage with vendors, communicate potential resolutions to supported populations, and ensure tracking of issues and resolutions through appropriate systems (e.g. ServiceNow). • Generate and document scripts executed for enrollment management, archiving and other operational needs in the learning management system. • Generate frequent queries and reports on learning platforms’ usage data to assist requestors and leadership in analysis, and outreach efforts. • Respond to project and operational calendar, conducting deployments, change requests, and evaluating the impacts of frequent releases of supported learning platforms on stakeholders. • Contribute to the team’s internal departmental procedures, develop public knowledgebase articles, and deliver training to supported populations in a clear, concise, and comprehensive manner. • Actively communicate with stakeholders and vendors to drive enhancements that improve the user experience on supported learning platforms. • Within assigned projects, adhere to university-level policies on data integrity, confidentiality, development, archiving, and installation processes across learning platforms and applications. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor’s Degree in relevant field
Minimum 1 year of relevant experience, 2 years preferably in system configuration, technical support, process improvement, business analysis, or application development.
Proficient in at least two programming languages, with SQL, and Python or JavaScript preferred.
Familiarity with application development and exposure to PHP/CSS/HTML.
Ability to read and write queries using a SQL editor.
Working knowledge of the Linux command line.
Ability to communicate effectively in both oral and written form.
Ability to work independently and/or in a collaborative environment.
Skill in completing assignments accurately and with attention to detail.
Ability to organize and prioritize work under pressure while meeting deadlines.
Commitment to the University’s core values.

Responsibilities

Develops detailed action plan with goals and target dates and obtains necessary approvals.
Maintains ongoing communication and rapport with managing staff.
Flowcharts existing processes versus improved flow.
Prepares time and cost estimates for projects and proposals.
Conducts research for best practice models and benchmarking.
Applies industrial and management engineering techniques such as process designs, optimizations models, forecasting methodologies, and chain management principles, to improve overall systems.
Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems.
Designs improved work systems by revising work standards, policies, and procedures.
Designs systems for production and inventory control in buying, storing, handling, processing, and usage of materials and supplies.
Assists with design of facilities and management systems and standard operating procedures.
Develops management control systems to aid in financial planning and cost analysis.
Improves productivity through the application of technology and human factors.
Assists with designing supply chain management standards across the institution.
Collects data to measure baseline versus improvement before and after recommendations are implemented.
Prepares presentations of projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
Participates in continuing quality improvement activities.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Provide technical and development support to the University’s learning management system, and integrated technologies. This includes system configuration, upgrades, and enhancements.
Provide technical and application development support to academic web-applications utilized by university stakeholders, such as EAB Navigate, Cognate Search Engine, and UMiami App, which contribute to academic planning, success, and outreach.
Conduct data audits and process improvements to ensure seamless integration between the university's student information system (PeopleSoft), identity management systems, and supported learning platforms.
Assist leadership in discovering and evaluating new and updated learning tools or processes, including capturing end user needs, business, and system requirements.
Support the intake process for operational and strategic demands, including effective communication with requestors, vendors, and completion of resource tasks.
Engage with vendors, communicate potential resolutions to supported populations, and ensure tracking of issues and resolutions through appropriate systems (e.g. ServiceNow).
Generate and document scripts executed for enrollment management, archiving and other operational needs in the learning management system.
Generate frequent queries and reports on learning platforms’ usage data to assist requestors and leadership in analysis, and outreach efforts.
Respond to project and operational calendar, conducting deployments, change requests, and evaluating the impacts of frequent releases of supported learning platforms on stakeholders.
Contribute to the team’s internal departmental procedures, develop public knowledgebase articles, and deliver training to supported populations in a clear, concise, and comprehensive manner.
Actively communicate with stakeholders and vendors to drive enhancements that improve the user experience on supported learning platforms.
Within assigned projects, adhere to university-level policies on data integrity, confidentiality, development, archiving, and installation processes across learning platforms and applications.