Business Analyst - Systems
About The Position
The Business Systems Analyst (BSA) is responsible for managing the relationship between IT and assigned business departments to ensure that systems, processes, and technology initiatives align with organizational goals. The role captures and analyzes business requirements, evaluates process efficiency, and recommends system improvements based on return-on-investment and functional impact. The BSA supports the implementation and continuous improvement of Microsoft Dynamics 365 Finance and Supply Chain and other enterprise applications. This includes leading project intake and prioritization, documenting functional requirements, coordinating solution design, and performing project management and functional consulting activities. The position ensures that business processes are optimized to use standard D365 capabilities wherever possible, reducing customization and maintaining alignment with enterprise architecture standards.
Requirements
- College diploma or university degree in the field of business administration, computer science, accounting or management information systems
- 3–5 years of experience in business systems analysis or a related role with exposure to Microsoft D365.
- Proficient in Microsoft Dynamics 365, SAP, or ServiceNow (Finance & Operations, Customer Engagement, or relevant modules).
- Hands-on experience with Azure DevOps and Lifecycle Services (LCS) for requirement tracking and deployment.
- Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Visio).
- Experience with SQL or Excel-based data analysis tools.
- Proven experience with business process engineering and system configuration.
- Demonstrated project management capability and vendor coordination.
- Excellent understanding of the organization’s goals and objectives.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Hands-on functional experience with D365, SAP or ServiceNow Finance and Supply Chain modules and capability to propose creative configuration-based solutions
Nice To Haves
- Familiarity with process improvement methodologies (Lean, Six Sigma) is advantageous.
- Project Management certification and/or formal education is very desirable.
- Familiarity with Power Platform tools (Power BI, Power Automate, Power Apps).
- Exposure to test management tools (e.g., RSAT, Test Manager) is a plus.
Responsibilities
- Elicit, analyze, and document business and system requirements using techniques such as user stories, use cases, and process flows aligned with Microsoft’s Sure Step or Agile delivery methods.
- Assess end-to-end business processes across functions (e.g., finance, supply chain, sales) and recommend optimizations leveraging standard D365 capabilities to reduce customizations.
- Analyze how business needs map to out-of-the-box D365 features and recommend configuration-based solutions or parameter changes.
- Communicate effectively with business users, SMEs, and IT teams. Manage stakeholder expectations and deliver clear documentation.
- Lead project intake and feasibility assessment with assigned departments, prepare ROI or value analyses, and assist in defining project scope and business value.
- Define detailed functional specifications, wireframes, and workflows within D365; collaborate with developers when extensions are necessary.
- Coordinate and perform UAT; ensure functional solutions align with process and data requirements.
- Deliver reports, recommendations, or alternatives that address trouble areas or efficiency gaps in enterprise applications.
- Coordinate small to medium projects using Azure DevOps or equivalent tools, ensuring milestones, documentation, and deliverables are met.
- Support end-user adoption through workshops, documentation, and impact assessments.
- Partner with the BI team to ensure process changes are reflected accurately in analytics and reporting.
- Provide guidance and/or instruction to junior staff members.
Benefits
- Comprehensive health, dental, vision, and life insurance coverage – 100% of premiums paid by the Company!
- Long Term Disability Protection
- Well-being support programs and virtual medical visits
- Employee & Family Assistance Program for mental health and well-being (EAP)
- Training Allowance and continuous learning opportunities and programs
- Leadership development and mentorship programs
- Clear pathways for advancement
- Appreciation events, raffles, and team building activities
- Napoleon Cares – A fund sponsored by Associates to help Associates in times of need
- Competitive total compensation package, inclusive of bonus opportunity
- Retirement savings plan with matching Company contributions (RRSP/DPSP)
- Exclusive Associate discounts on our award-winning products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
