Business Systems Analyst-Bethlehem, PA

HCSC•Bethlehem, PA

4d•Hybrid

About The Position

Hospital Central Services, Inc. and Affiliates is seeking a Business Systems Analyst in Bethlehem, PA, to support Miller-Keystone Blood Center and HCSC Linen Services. This role involves providing exceptional support to end users, both remotely and on-site, and contributing to the mission of saving lives. The ideal candidate will have strong technical expertise, excellent customer service skills, and the ability to work independently, including travel to branch locations as needed. The anticipated salary starts at $55,000 annually, commensurate with experience.

Requirements

3–5 years of hands-on application support and troubleshooting experience, preferably in a healthcare or regulated (GxP) environment
Demonstrated ability to independently diagnose and resolve technical issues across applications, integrations, and end-user environments
Experience with application configuration, system upgrades, and production support
Working knowledge of databases/data structures and ability to write and execute queries for troubleshooting
Strong customer service mindset with a bias toward action and resolution
Experience working in a ticketing system (e.g., Zendesk) with a focus on owning issues through to completion
Ability to manage multiple priorities while remaining personally accountable for delivering results
Ability to lift and carry between 50-75lbs
This position requires a valid driver's license, clear driving record, and reliable transportation.

Nice To Haves

Familiarity with AI is a plus
Technical certifications or hands-on system administration experience preferred

Responsibilities

Provide hands-on end-user support via helpdesk, remote, and on-site assistance, including direct troubleshooting and issue resolution within defined SLAs
Independently configure, maintain, and troubleshoot applications and system integrations across both regulated and non-regulated environments
Execute system upgrades, patches, and configuration changes, including validation and testing
Diagnose and resolve application, data, and interface issues without reliance on external vendors whenever possible
Support and maintain critical systems including Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP, and operational platforms
Perform basic database queries, data validation, and issue analysis to support troubleshooting and reporting needs
Maintain and update SharePoint and internal portals, including hands-on content management and configuration
Create and maintain technical documentation based on actual system changes and fixes performed
Develop end-user training materials based on real-world system usage
Partner with the data analytics team to identify root causes and implement technical solutions, in addition to recommendations