Business Systems Analyst

The Salvation Army Canada and Bermuda Territory • Toronto, ON

3d

About The Position

The Business Analyst role exists to turn data and program information into clear insights that support effective decision-making across The Salvation Army in Canada. By working closely with program teams and stakeholders, the role identifies and analyzes business processes, information needs, and reporting requirements to improve how services are planned and delivered. This contribution helps ensure programs operate efficiently, use resources responsibly, and ultimately better support the organization’s mission of serving communities in need.

Requirements

• Bachelor’s degree in Business Studies, Business Administration, Management, Information Technology or relevant graduate qualifications including CBAP certification.
• Six Sigma / Lean certification.
• 7 – 10 years hands on experience performing business analyst functions in complex organizations.
• Experience with Agile delivery practices; experience with backlog/user story management tools (e.g., Azure DevOps) is an asset.
• Clear and pragmatic communication skills, with the ability to simplify complex problems and solutions.
• Strong business analysis documentation skills, including processes, procedures, and requirements.
• Relationship-building skills, enabling quick development of trust with project sponsors and stakeholders.
• Time management and prioritization skills to balance multiple tasks and meet deadlines.
• Organizational and planning skills to manage schedules and deliver on commitments.
• Team collaboration skills to work effectively within cross-functional environments.

Nice To Haves

• Experience with Agile delivery practices; experience with backlog/user story management tools (e.g., Azure DevOps) is an asset.

Responsibilities

• Evaluate business processes to identify requirements, uncover improvement opportunities, and implement effective solutions.
• Analyze and interpret data from multiple sources to provide meaningful insights that support decision-making.
• Improve operational efficiency by recommending new processes, tools, and techniques for teams and functions.
• Coordinate user acceptance testing to ensure solutions meet business needs and quality standards.
• Develop and document clear business requirements, processes, reports, and actionable recommendations.
• Communicate analysis results, insights, and plans effectively to cross-functional teams, leadership, and management.
• Support stakeholders by explaining implications of options and decisions and enabling informed choices.
• Build strong stakeholder relationships by gathering input, providing regular updates, and delivering concise, useful reports.

Benefits

• health and dental benefits
• paid vacation and sick time
• RRSP’s
• potential to experience flexibility at work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level