Business Systems Analyst

High Liner Foods•Halifax, NS

27d

About The Position

Reporting to the Manager, Business Systems, the Business Systems Analyst is a hands-on subject matter expert responsible for the day-to-day support, configuration, enhancement delivery, and governance execution for core business platforms — including the ERP (JD Edwards E1), WMS, EDI, and related systems. This role consolidates responsibilities previously distributed across application support and integration analysis functions, serving as a single, accountable contributor for both operational stability and continuous improvement delivery within the business systems domain.

Requirements

Undergraduate degree or college diploma in Computer Science, Business Information Systems, or a related field; university degree preferred
5+ years of experience supporting ERP and business application platforms.
Expertise in JD Edwards (E1) including financial, supply chain, and/or manufacturing modules is required
Strong understanding of ITIL-aligned service management practices, including change management, incident management, and release governance
Experience leading audit readiness and ITGC execution, including SOD oversight, control evidence collection, and remediation coordination
Demonstrated ability to manage third-party vendors and professional services partners, including SLA accountability, quality oversight, and cost management
Exceptional analytical and problem-solving skills; methodical, detail-oriented, and capable of managing complexity across multiple concurrent priorities
Strong verbal and written communication skills, with the ability to translate technical concepts for business stakeholders and present findings to IT leadership
Experience developing and maintaining system documentation, standard operating procedures, and knowledge articles
Ability to work effectively in a fast-paced, cross-functional environment with geographically distributed teams and stakeholders

Responsibilities

Provide day-to-day operational support for core business systems JD Edwards E1, managing incidents, service requests, root cause analysis, and escalations in line with defined operating standards and SLAs — including participation in a rotational after-hours on-call model.
Act as the primary hands-on contributor for business systems governance execution, including ITGC control operation, evidence collection, SOD oversight and remediation, and ongoing audit readiness.
Analyze business requirements and translate them into system configurations, enhancements, and technical solutions that align with enterprise architecture and security standards.
Configure, deliver, test, and support system changes and enhancements — including coding, debugging, and documentation of application software using relevant platforms and languages (e.g., RPG, CLP, SQL, JDE orchestrations) — either directly or through oversight of professional services partners.
Responsible for Incident Management, Problem Management, Request Fulfillment, and Asset Management execution at the operational level within the business systems domain.
Contribute to the enhancement pipeline, including intake, scoping, estimation, delivery coordination, and post-implementation validation for assigned enhancements and projects.
Support system integrations, data flows, and vendor solutions, working with architecture and business systems teams to maintain reliable and accurate connections between systems (including EDI, WMS, and ERP interfaces).
Independently manage relationships with professional managed service providers and third-party vendors who augment the team, ensuring delivery quality and escalating issues appropriately.
Prepare, improve, and maintain organized system documentation, including application and infrastructure configuration, business process procedures, test scripts, and knowledge articles.
Contribute to continuous improvement initiatives (SEA-IT CI) by identifying process optimization opportunities, improving documentation, strengthening controls execution, and enhancing delivery practices across the business systems team.