Business Systems Analyst (Personal Insurance Data & Analytics)

Travelers • Hartford, CT

1d • $77,600 - $128,000

About The Position

Under general supervision, the Business Systems Analyst works with stakeholders to elicit, analyze, specify, and validate business and solution requirements that meet business needs. The role works with diverse stakeholder groups to identify areas of contention and build shared understanding between customers and solution delivery teams while maintaining alignment with Business and IT strategies. The analyst can transition to unfamiliar business and systems domains with minimal guidance. The position typically does not lead others, though it may act as a team lead on small to medium-sized initiatives and provide limited coaching to less experienced analysts.

The analyst owns requirements definition for assigned work, uses data to understand business problems and validate assumptions, and ensures requirements are clear, approved, traceable, and aligned with business value. The role supports project planning, testing, defect resolution, risk and change management, and process improvement, and may support multiple initiatives simultaneously.

Requirements

• At least one year of experience in Business Systems or equivalent.
• High school diploma or equivalent.
• Ability to elicit, analyze, specify, and validate business and solution requirements.
• Ability to work with stakeholders and solution delivery teams, communicate effectively, and resolve conflicts collaboratively.
• Ability to query, analyze, and interpret data to validate assumptions and support recommendations.
• Effective verbal, written, and listening communication skills.
• Ability to identify problems and opportunities, analyze and synthesize information, understand cause-and-effect relationships, and explore alternative solutions.
• Ability to adapt communication style and technique to support group processes and understanding.
• Ability to work collaboratively when tasks are interdependent and the team shares responsibility for results.
• Ability to build and maintain productive relationships, networks, and alliances.
• Knowledge of internal and external factors affecting the property casualty industry and ability to use them in decision-making.
• Ability to maintain proficiency with corporate and job-specific technology as it evolves.
• Ability to stay focused amid ambiguity, change, or strenuous demands and to assess and manage risks.

Nice To Haves

• Three years of experience in Business Systems or equivalent.
• Bachelor's degree in Business, MIS, or another related field.
• Hands-on experience analyzing data using SQL, Excel, or reporting tools.
• Curiosity about data, including asking probing questions, testing assumptions, and using findings to shape recommendations.
• Accountability, follow-through, and early communication when plans change.
• Initiative and drive, including moving work forward with minimal direction and advocating respectfully for well-supported recommendations.
• Openness to feedback and commitment to improvement.

Responsibilities

• Own the requirements definition process for assigned work under general supervision.
• Elicit, analyze, specify, and communicate business, system, and implementation requirements.
• Investigate data to understand business problems; query, analyze, and interpret data to validate assumptions, assess impact, and support recommendations.
• Ensure requirements are unambiguous and understandable to business users and solution delivery teams.
• Work with stakeholders to prioritize requirements based on business value, risks, and constraints.
• Communicate requirements conflicts to project leads and assist with conflict resolution.
• Ensure requirements are understood and approved by stakeholders, and manage requirements traceability and changes throughout the project lifecycle.
• Ensure test strategies and plans adequately cover requirements and assist with defect resolution.
• Use data to measure and track the quality of business analysis work, share results with the team, identify gaps, risks, and opportunities, and recommend options to address them.
• Participate in determining how requirements will be managed for projects in accordance with enterprise and division best practices.
• Work with project leads on requirements work plans, task dependencies, estimates, resource skill requirements, risk management, and change management.
• Identify, refine, and articulate business objectives and value propositions for assigned initiatives.
• Bring alternative perspectives and influence consensus among stakeholders.
• Verify and validate requirements, ensuring they support business value, goals, objectives, and stakeholder needs.
• Continuously improve understanding of requirements techniques, processes, and deliverables.
• Seek opportunities for process improvement.
• Support multiple initiatives as assigned.

Benefits

• Health insurance coverage for employees and eligible family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED