Business Systems Analyst

University of Waterloo•Waterloo, ON

7d•CA$73,695 - CA$100,310

About The Position

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day. Learn more about our recruitment process. Job Requisition ID: 2026-02469 Time Type: Full time Employee Group: Staff Job Category: Business Systems Analysis Employment Type: Temporary Department: Information Systems and Technology - Office of the Registrar, Business Systems Analysis Hiring Range: $73,695.42 - $92,119.28 Posting Information: This posting is for an existing vacancy. Term: 2 years This position is being offered as a Secondment or contract opportunity. The internal posting deadline for this position is September 3, 2026, at 11:59PM. This is a Career Path position. The final level will be determined based on demonstrated skills and experience. Anticipated hiring ranges: • USG 9: $ 73,695 - $92,119 • USG 10: $ 80,248 – $100,310 Job Description: Primary Purpose The Registrar’s Office (RO) is involved in all aspects of academic life, including marketing for undergraduate student recruitment and admissions, enrolment, examinations, development and application of academic policies, and convocation. This position supports the systems-based processes for these activities and drives continuous improvement through systems development projects. The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of accurate and timely data to support the Registrar’s Office units and staff and faculty to facilitate and enhance decision-making, strategic planning, and communications. This role is forward looking and is regularly assessing the current and future technology needs of RO stakeholders in order to meet and exceed their expectations. Key Accountabilities Functional Knowledge and Leadership in Business Analysis and Development Provides business analysis for new problems or changing processes (may be introduced by legislative or policy changes) Works closely with stakeholder groups (faculty, staff, students) to understand and interpret diverse requirements for new developments and/or improvements to existing processes; stakeholder needs are often conflicting requiring careful facilitation and negotiation Identifies and/or verifies user needs; creates user stories and test scenarios for large development projects, interpreting requirements, fit/gap analysis Undertakes research of new tools and functionality to support registrarial activities across the campus, including student self-service; engaged with implementation of these tools (setup/configuration, development, analysis and forecasting, testing, training, document findings) Functional project subject matter expert role in systems, working in partnership with IST and other departments on development projects, appreciation for various project management methodologies such as eg. waterfall, agile, etc Functional leadership for system upgrades, enhancements, and fixes—research, identification of test scenarios, and quality assurance—and assuring that stakeholder needs are met Expertise, Guidance and Leadership in Complex Processes and Operations Source of expertise and technical support on student information systems and related or integrated systems Liaises with stakeholders from various departments, user groups and downstream partners across campus such as Faculties, Graduate Studies and Postdoctoral Affairs, Centre for Extended Learning, IAP, Finance, Cooperative Education, Housing, and many others, as well as Registrar’s Office staff Responsible for configuring/setup of and facilitation of complex processes that frequently require manual adjustments, including validation change management, and optimization of large processes Accountable for system configuration, maintenance, and functional setup Responsible for understanding the implications of security as related to developments Identifies errors, trouble-shoots, and problem-solves related to processes and functionality within the system Client Relationships and Support Builds and maintains effective working relationships with stakeholders within the RO and across campus, often acting as a liaison between functional and technical requirements Monitors relevant business processes and stakeholder use of systems to identify opportunities for business process improvements Develops and maintains technical and business procedures and documentation; ensuring adherence and necessary adjustments due to policy changes (eg. Internal, external (eg. Ministry)) Plans and delivers training workshops to both internal and campus wide staff Responsible for monitoring accuracy of system coding and business processes of existing practices Participates in various working groups and project teams, frequently including IST, GSPA, CEL, and Finance, as a partner in service excellence; in this context, seeks opportunities for shared services, collaboration, efficiency, and support Data Analysis, Interfaces and Reporting understand protocol and governance around data and releasing data Delivers approved ad hoc data as requested (e.g., research requests from faculty, Office of Research, external parties) Accountable for accuracy and integrity of data interfaces with internal and external systems, including functional analysis, maintenance, and support (e.g. LEARN, Waterloo Works, document management system, OUAC, government student aid) Liaise with various stakeholders related to portfolio data and process accuracy (e.g., Registrar, Associate Registrars, Faculties, Associate Deans, high school guidance counsellors, OUAC and Ministry staff) Solid understanding of relational database structure and definitions and understanding of changes required due to policy. Other May be called on to volunteer support for exams, convocation and other Registrarial events Performs other duties and assists with special projects as assigned

Requirements

Undergraduate degree required, or a suitable combination of education and systems experience in a post-secondary environment
5 years of progressively responsible business systems analysis experience including demonstrated experience with an enterprise student information system and technology projects
2 years student information system experience including configuration and setup of processes, quality assurance and testing of new functionality
Extensive experience in working with queries and relational database tools
Significant experience in interpreting requirements, fit/gap analysis, data modeling, and documentation
Demonstrated strong analytical and problem-solving skills are essential
Innovative, with strong continuous improvement and project management skills
Proven ability to understand complex situations, tasks or problems, often with multiple stakeholder groups, analyze them using a systematic approach and identify patterns and connections between situations that are not inherently obvious
Proficient with understanding relational databases and structures and use of query and other database tools
A continuous improvement mindset and an exceptional customer service focus are critical for success along with exceptionally strong attention to detail and problem-solving skills.
Proven ability to adapt and work effectively within a variety of situations including changes in job demands, changing or competing priorities, or multiple stakeholder groups
Demonstrated ability to maintain strong working relationships, to engage and influence stakeholders
Strong interpersonal and communication skills are required to understand technical details and complex business requirements, solve problems, facilitate workshops/training, and negotiate with stakeholders to create solutions that meet overall campus needs.
Demonstrated ability to complete tasks on schedule
Good understanding of security/privacy related to information systems
Good understanding of principles for secure software development life cycle
Lifelong learner with growth mindset, able to identify learning needs, goals and resources for learning and research
Good understanding of university policy and operations
Good understanding of relevant legislative and compliance requirements (e.g., FIPPA, AODA)
Excellent written and interpersonal communication skills
Proficient with MS Office Suite/Office 365 i.e. MS Word, Excel (advanced skills eg. macros, lookups), PowerPoint, as well as Cloud related technologies

Nice To Haves

Completion of courses in Business Analysis or a related discipline, or the Certified Business Analysis Professional (CBAP) certification would be an asset
Proficient with an enterprise student information system (Peoplesoft, Infosilem, Cyon) would be an asset

Responsibilities

Provides business analysis for new problems or changing processes (may be introduced by legislative or policy changes)
Works closely with stakeholder groups (faculty, staff, students) to understand and interpret diverse requirements for new developments and/or improvements to existing processes; stakeholder needs are often conflicting requiring careful facilitation and negotiation
Identifies and/or verifies user needs; creates user stories and test scenarios for large development projects, interpreting requirements, fit/gap analysis
Undertakes research of new tools and functionality to support registrarial activities across the campus, including student self-service; engaged with implementation of these tools (setup/configuration, development, analysis and forecasting, testing, training, document findings)
Functional project subject matter expert role in systems, working in partnership with IST and other departments on development projects, appreciation for various project management methodologies such as eg. waterfall, agile, etc
Functional leadership for system upgrades, enhancements, and fixes—research, identification of test scenarios, and quality assurance—and assuring that stakeholder needs are met
Source of expertise and technical support on student information systems and related or integrated systems
Liaises with stakeholders from various departments, user groups and downstream partners across campus such as Faculties, Graduate Studies and Postdoctoral Affairs, Centre for Extended Learning, IAP, Finance, Cooperative Education, Housing, and many others, as well as Registrar’s Office staff
Responsible for configuring/setup of and facilitation of complex processes that frequently require manual adjustments, including validation change management, and optimization of large processes Accountable for system configuration, maintenance, and functional setup
Responsible for understanding the implications of security as related to developments
Identifies errors, trouble-shoots, and problem-solves related to processes and functionality within the system
Builds and maintains effective working relationships with stakeholders within the RO and across campus, often acting as a liaison between functional and technical requirements
Monitors relevant business processes and stakeholder use of systems to identify opportunities for business process improvements
Develops and maintains technical and business procedures and documentation; ensuring adherence and necessary adjustments due to policy changes (eg. Internal, external (eg. Ministry))
Plans and delivers training workshops to both internal and campus wide staff
Responsible for monitoring accuracy of system coding and business processes of existing practices
Participates in various working groups and project teams, frequently including IST, GSPA, CEL, and Finance, as a partner in service excellence; in this context, seeks opportunities for shared services, collaboration, efficiency, and support
understand protocol and governance around data and releasing data
Delivers approved ad hoc data as requested (e.g., research requests from faculty, Office of Research, external parties)
Accountable for accuracy and integrity of data interfaces with internal and external systems, including functional analysis, maintenance, and support (e.g. LEARN, Waterloo Works, document management system, OUAC, government student aid)
Liaise with various stakeholders related to portfolio data and process accuracy (e.g., Registrar, Associate Registrars, Faculties, Associate Deans, high school guidance counsellors, OUAC and Ministry staff)
Solid understanding of relational database structure and definitions and understanding of changes required due to policy.
May be called on to volunteer support for exams, convocation and other Registrarial events
Performs other duties and assists with special projects as assigned