Business Systems Analyst 4

Lam Research•Tualatin, OR

54d

About The Position

The Business Systems Analyst will help shape how Lam Research uses ServiceNow to simplify work, improve service delivery, strengthen platform governance, and enable scalable digital workflows. The role influences enterprise processes, partners with cross-functional leadership, and supports the evolution of a strategic platform used across the business. It is part of the Global Information Systems Group, which provides information system solutions and services to support users globally.

Requirements

At least 8 years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or in a similar role supporting enterprise technology platforms.
At least 6 years of hands-on ServiceNow experience, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA.
Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field, or equivalent practical experience.
Strong understanding of IT service management processes, including incident, request, change, problem, knowledge, asset, configuration, and service catalog management.
Ability to write business requirements, functional specifications, high-quality user stories, acceptance criteria, and test scenarios.
Experience supporting Agile, Scrum, or Kanban delivery models.
Ability to analyze complex business processes, identify improvement opportunities, and recommend practical, scalable solutions.
Excellent communication, facilitation, stakeholder management, and executive presentation skills.
Strong analytical thinking, attention to detail, and ability to balance business value, user experience, platform governance, and delivery feasibility.

Nice To Haves

ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification.
ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment.
Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation.
Experience working with integrations, reporting, dashboards, data models, or enterprise architecture practices.
Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto, and how they can improve user experience, productivity, knowledge discovery, and workflow automation.
Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment.

Responsibilities

Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives.
Translate business needs into functional requirements, process flows, solution documentation, user stories, and acceptance criteria.
Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, user acceptance testing, release readiness, and post-release validation and hypercare.
Collaborate with architects, developers, administrators, Quality Assurance, and process owners to ensure solutions are feasible, scalable, and aligned with business outcomes.
Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows.
Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
Facilitate stakeholder alignment, manage expectations, escalate risks and dependencies, and communicate with business and IT leadership.
Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes.