Business & Systems Analyst

Sun Life • Waterloo, ON

7d • CA$60,000 - CA$97,000 • Hybrid

About The Position

Reporting to the Manager, Business & Systems Analysis Chapter, the Business & Systems Analyst is familiar with a wide variety of concepts, practices, and procedures as they relate to IT and general operations. They rely on experience and judgment to plan and achieve goals, and to do a variety of tasks. The Business & Systems Analyst conducts needs analysis, writes requirements/user stories, collaborates with others, and supports the team to increase productivity and reduce costs.

Requirements

• University degree in business or technology or equivalent experience
• 3 to 5 years of progressive experience as a Business & Systems Analyst
• Experience with technology and the ability to self-learn software
• Bilingualism (French, English, both oral and written) is required for Quebec only
• Knowledge of relevant business, processes, systems, and capabilities
• Good understanding of privacy, compliance, control, and security requirements
• Skilled in test execution and understanding the outcomes
• Strong analytical and communication skills
• Ability to work and demonstrate cooperation in a matrixed team environment
• Comfortable with data requirements and related data activities
• Strong interpersonal / relationship building skills with technical and business personnel
• Good multitasking, prioritization, and time management skills
• Comfortable working in ambiguous environments

Nice To Haves

• Experience in supporting customer facing operations is an asset
• Knowledge of financial services industry is an asset
• Knowledge of Group Benefits is an asset
• Knowledge of Secure Web is an asset

Responsibilities

• Analyze and define user needs and translate them into system requirements/epics/user stories/data mapping documents
• Work with the team to conduct analysis on business requests with a focus on the links between processes and systems throughout the organization
• Create and/or provide comments into internal and external communications and user documentation
• Review and provide comments on business and technical documentation
• Support business on the roll-out of what has been developed with a focus on end-to-end validation

Benefits

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
• A collaborative and interactive team environment
• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
• Care Days available for self-care or care of others (i.e., family or others you may support)
• Sick Days to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree