Business Systems Analyst (Personal Insurance Data & Analytics)

Travelers • Hartford, CT

2d

About The Position

The Business Systems Analyst works under general supervision with stakeholders to elicit, analyze, specify, communicate, and validate business and solution requirements. The role connects the customer community with solution delivery teams, builds shared understanding among diverse stakeholders, and maintains alignment with Business and IT Strategies. The analyst should be able to transition to unfamiliar business and systems domains with minimal guidance. The position typically does not lead others, though it may serve as a team lead on small to medium initiatives and provide limited coaching to less experienced analysts.

The analyst owns the requirements definition process for assigned work, investigates data to understand business problems, and uses analysis to validate assumptions, assess impact, and support recommendations. The role ensures requirements are clear, prioritized, approved, traceable, and covered by testing. It also supports project planning, risk and change management, defect resolution, measurement of analysis quality, and continuous process improvement. The analyst may support multiple initiatives at once.

Requirements

• At least one year of experience in Business Systems or equivalent.
• High school diploma or equivalent.
• Ability to elicit, analyze, specify, communicate, verify, and validate requirements.
• Ability to analyze and synthesize information, identify cause-and-effect relationships, and evaluate alternative solutions.
• Effective verbal, written, and listening communication skills.
• Ability to facilitate group understanding and adapt communication style and technique.
• Ability to collaborate in interdependent team settings and build productive relationships and networks.
• Ability to bring conflicts into the open and resolve them collaboratively.
• Ability to remain focused amid ambiguity, change, or strenuous demands.
• Ability to identify, assess, manage, and take intelligent risks to attain objectives.
• Ability to use and maintain proficiency with evolving corporate and job-specific technology.
• Knowledge of internal and external factors affecting the property casualty industry.

Nice To Haves

• Three years of experience in Business Systems or equivalent.
• Bachelor's degree in Business, MIS, or another related field.
• Hands-on experience analyzing data using tools such as SQL, Excel, or reporting tools.
• Curiosity about data and willingness to probe, test assumptions, and use findings to shape recommendations.
• Accountability, follow-through, and proactive communication when plans change.
• Initiative, self-direction, and the ability to move work forward with minimal direction.
• Confidence in sharing well-supported recommendations and advocating for them respectfully.
• Openness to feedback and a commitment to improvement.

Responsibilities

• Own the success of the requirements definition process for assigned work under general supervision.
• Elicit, analyze, specify, and communicate business, system, and implementation requirements.
• Analyze and interpret data to understand business problems, validate assumptions, assess impact, and support recommendations.
• Ensure requirements are unambiguous and understandable to business users and solution delivery teams.
• Work with stakeholders to prioritize requirements based on business value, risks, and constraints.
• Communicate requirements conflicts to project leads and assist with resolving them.
• Ensure requirements are understood and approved by stakeholders, and manage traceability and changes throughout the project lifecycle.
• Ensure test strategies and plans adequately cover requirements and assist with defect resolution.
• Use data to measure and track the quality of business analysis work and share results with the team.
• Identify current or future gaps, risks, and opportunities, and recommend options to address them.
• Help determine how requirements will be approached and managed according to enterprise and division best practices.
• Work with project leads on requirements work plans, task dependencies, estimates, resource skill needs, risk management, and change management.
• Identify, refine, and articulate business objectives and value propositions for assigned initiatives.
• Offer alternative perspectives and influence stakeholder consensus; verify and validate that requirements support business value, objectives, and stakeholder needs.
• Improve knowledge of requirements techniques, processes, and deliverables, and seek process improvement opportunities.
• Support multiple initiatives as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with annual Travelers contributions to a 401(k) account when an employee makes student loan payments.
• A pension plan funded 100% by Travelers.
• At least 20 days of annual paid time off.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED