Business Systems Analyst - ServiceNow / IT Infrastructure

Stafford Gray • Pontiac, MI

5d • Hybrid

About The Position

Stafford Gray is seeking an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. The analyst will work across Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams, owning project assignments from requirements through implementation. This is a hybrid role requiring at least two onsite days per week in the Waterford/Pontiac area; remote work is conducted during standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.

Requirements

• At least 5 years of experience as a Business Analyst or Business Systems Analyst.
• Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery; this is a firm requirement.
• Strong experience with the Microsoft 365 productivity suite.
• Data analytics experience.
• Ability to work onsite in the Waterford/Pontiac area at least 2 days per week.

Nice To Haves

• Telecommunications Expense Management (TEM) experience.
• Experience writing RFPs, contracts, or scopes of work.
• Background supporting infrastructure teams, such as network, server, endpoint, or VoIP.

Responsibilities

• Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects.
• Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex.
• Test and implement technology solutions and support users through rollout.
• Research current systems and create procedures to improve them.
• Train and support end users.
• Write Requests for Proposals (RFPs) and contract Scopes of Deliverables.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed