Business Systems Analyst

Big Top Manufacturing•Perry, FL

About The Position

Big Top Manufacturing is seeking a technically oriented Business Systems Analyst to support the development, configuration, and ongoing improvement of its core business systems. The role primarily focuses on Configure One (CPQ) and the product data supporting quoting, pricing, and manufacturing processes, while also supporting Acumatica ERP and related integrations. The analyst works hands-on with Engineering, Operations, Sales, and other departments to understand how systems work, solve problems, and translate business requirements into functional configurations. The position reports to the Director of Business Systems. The role leads work through influence, process ownership, cross-functional coordination, clear expectations, timely follow-up, and escalation. It may lead administrative projects, temporary teams, vendors, or employee-engagement initiatives, but has no direct reports. The position is classified as exempt. The primary responsibility is Configure One: serving as the internal technical resource for configuration, maintenance, and enhancements; maintaining product configurations, pricing rules, options, dependencies, and BOM logic; translating approved specifications into configurations with Engineering; supporting standardized product catalogs; troubleshooting configuration issues; validating generated quotes and BOMs; and maintaining system functionality as products, pricing, and business needs evolve. The analyst also supports Acumatica ERP development and improvement, product-data alignment between Configure One and Acumatica, investigations into inventory, BOM, data accuracy, and transaction issues, and implementation, testing, validation, and enhancement activities with the Director of Business Systems and external implementation partners. Additional work includes troubleshooting integrations and data issues among Salesforce, Configure One, Acumatica, and other connected systems; testing features, integrations, and system changes; identifying functionality improvements and opportunities to eliminate manual work; documenting configurations, rules, workflows, and technical changes; and providing user support and training. Other duties may be assigned. Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; hours may change at management’s discretion. Overtime is required as needed to support organizational goals. Work is primarily in an office, with regular interaction in manufacturing and operational areas. Production areas may involve noise, moving equipment, varying temperatures, and safety/PPE requirements. The role requires prolonged stationary work, frequent computer and office machinery use, occasional handling of files and boxes weighing up to 20 pounds, and manual dexterity and visual acuity to evaluate incoming materials. Reasonable accommodations may be made for qualified individuals with disabilities. Big Top manufactures and installs high-performance fabric structures in the United States and is supported by Altamont Capital Partners. The company describes its values as teamwork, excellence, ownership, and being solution-oriented. It is headquartered in Perry, Florida. Big Top is a drug-free workplace and states that it does not discriminate based on protected characteristics.

Requirements

Strong analytical and technical problem-solving skills.
Ability to translate business requirements into functional system solutions.
Experience configuring, maintaining, or supporting enterprise business applications.
Proficiency with Excel and experience working with structured data.
Understanding of data relationships, system workflows, and business processes.
Ability to work independently while collaborating with technical and non-technical stakeholders.
Strong documentation, communication, and organizational skills.
Ability to drive continuous improvement and operational excellence initiatives.
At least 3 years of experience in business systems analysis, application configuration, ERP/CPQ administration, systems implementation, or a similar technical role is preferred.
Equivalent combinations of education and relevant experience will be considered.
Ability to accurately exchange information with coworkers, customers, vendors, and management.
Ability to occasionally move files and boxes weighing up to 20 pounds.
Ability to operate a computer and office machinery, including copiers, printers, and telephones.
Ability to work for prolonged periods in a stationary position.
Manual dexterity and visual acuity to properly evaluate the quality of incoming materials.
Adherence to site safety rules and PPE requirements when entering production areas.

Nice To Haves

Experience with Configure One or another CPQ platform.
Experience with Acumatica or a comparable ERP system.
Experience in manufacturing, engineer-to-order (ETO), or configure-to-order environments.
Understanding of BOMs, product configurations, and manufacturing processes.
Working knowledge of SQL, APIs, JSON, and system integrations.
Experience with Salesforce or Celigo.
Participation in ERP or CPQ implementations.
Direct Configure One experience is preferred but not required.

Responsibilities

Serve as the primary internal technical resource for day-to-day Configure One configuration, maintenance, and enhancements.
Develop and maintain product configurations, pricing rules, options, dependencies, and bill-of-materials (BOM) logic.
Work with Engineering to translate approved product specifications into structured system configurations.
Support the development and maintenance of standardized product catalogs.
Troubleshoot configuration issues and validate system-generated quotes and BOMs.
Maintain Configure One functionality as products, pricing, and business requirements evolve.
Support the ongoing development and improvement of Acumatica ERP.
Assist with product-data management and alignment between Configure One and Acumatica.
Help investigate issues involving inventory items, BOMs, data accuracy, and system transactions.
Participate in implementation activities, testing, data validation, and system enhancements.
Work alongside the Director of Business Systems and external implementation partners.
Troubleshoot data and integration issues among Salesforce, Configure One, Acumatica, and other connected systems.
Participate in testing new features, integrations, and system changes.
Identify opportunities to improve functionality and eliminate manual processes.
Document system configurations, business rules, workflows, and technical changes.
Provide user support and training related to assigned systems.
Lead work through influence, process ownership, cross-functional coordination, clear expectations, timely follow-up, and escalation; may lead administrative projects, temporary teams, vendors, or employee-engagement initiatives.
Perform other duties as assigned.