Business Systems Analyst
About The Position
The Business Systems Analyst – as a core member of the Pharmacy Applications team, this position is an integral part that focuses on driving company-wide IT application and data initiatives from start to completion and supporting the Pharmacy Applications Team on a daily basis. Reporting to the Software Development Manager, the Business Systems Analyst (BSA) bridges the gap between IT and business teams by analyzing user needs, documenting functional requirements, and designing technical solutions to improve operational efficiency. Key responsibilities include creating system requirements, mapping processes, testing software, and providing support.
Requirements
- Demonstrates broad technical proficiency across Microsoft technologies, including the Microsoft Office Suite (Excel, Word), Windows Server operating systems, Internet Information Services (IIS), and SQL Server is an asset.
- Experience working in Agile environments.
- Microsoft SQL Server experience is required (an understanding of SQL queries, T-SQL stored procedures, views and functions).
- Experience with analyzing and reporting service desk ticketing data in order to identify issues, trends or expectations to drive improvements, search for solutions and reduce reoccurring tickets
- Possess key problem-solving skillsets including critical analytical thinking, devising and evaluating potential alternatives and implementing viable solutions
- Meet and exceed deliverables and timelines as assigned
- Effective organization, planning, and time management skills
- Proven ability to foster strong partnerships with other members of the IT team
- Demonstrated high level of fluency in both written and spoken English: excellent customer service and interpersonal skill and be able to interact with persons of varying levels of professional expertise in a professional and mature manner
- Skilled in critical thought processes and be able to prioritize appropriately
- Demonstrates initiative and creativity and strong attention to detail
- Self-directed requiring minimal supervision and able to work independently
- Motivated to achieve results that reflect a high standard of quality
Nice To Haves
- Nice to have some experience with design, implement, and maintain CI/CD pipelines to automate build, test, and deployment processes across environments (Git Hub Actions).
Responsibilities
- Interviewing stakeholders to translate business needs into technical specifications and functional requirements.
- Analyzing existing IT systems, data flows, and infrastructure to recommend improvements, feature requests or a new solution.
- Support change management activities
- Developing test plans, cases, and scripts, and overseeing system integration and user acceptance testing (UAT).
- Creating detailed documentation, including flowcharts, data models, and use cases as well as building operational handover and runbook documentation for each application.
- Acting as the primary point of contact between business users, vendors, and development teams.
- Provide ad-hoc support to Pharmacy Application team: develop, manage and maintain relationships with business stakeholders and owners on behalf of the Pharmacy Applications team
Benefits
- Flexible medical and dental coverage that fits your needs.
- Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
- Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
- Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
