Business Systems Analyst

PowerPlan, Inc • Atlanta, GA

4d • Hybrid

About The Position

PowerPlan is seeking a Business Systems Analyst to serve as a critical partner between business teams and IT. The role owns requirements gathering and drives delivery of Salesforce and integrated-system enhancements supporting Sales, Customer Support, Operations, Client Services, Product, and Marketing. The analyst meets with stakeholders, translates requests into clear system requirements, and works with the team to determine feasibility, scope, and impact before solutions are built, tested, and deployed. The role also provides second-tier support that requires functional, back-end knowledge of system configurations; it is not a help desk position.

Success is measured by the ability to independently gather and scope requirements and reduce rework through accurate initial scoping. The role manages multiple concurrent initiatives and contributes to system audits, governance, and compliance. It is a hybrid position combining onsite work at the corporate office with work from home; onsite attendance may be required for scheduled office days, team or client meetings, and special events.

Requirements

• Proven experience as a Business Systems Analyst or similar, with functional, back-end configuration experience in Salesforce Sales and Service Cloud.
• Strong requirements-gathering skills, including translating business problems into clear, actionable system requirements.
• Experience partnering with developers to scope, size, and validate enhancement requests.
• Experience developing test scripts and supporting user acceptance testing (UAT).
• Experience supporting Salesforce-integrated third-party applications such as Concur and Certinia.
• Clear, professional communication with technical and non-technical stakeholders.
• Strong analytical, problem-solving, and documentation skills.
• 5+ years of increasingly responsible experience in a Salesforce environment as a business systems analyst, functional consultant, or system administrator.
• 3+ years directly supporting Salesforce-related projects such as integrations, updates, upgrades, and enhancement delivery.

Nice To Haves

• Salesforce Certified Platform Administrator certification, ideally supported by hands-on functional experience rather than certification alone.

Responsibilities

• Independently gather, document, and clarify requirements for enhancement requests.
• Manage a caseload of 3–5 concurrent initiatives with minimal rework.
• Provide expert, functional-level second-tier support for Salesforce and integrated systems, beyond front-end troubleshooting.
• Identify when a support issue represents an enhancement opportunity and route it accordingly.
• Contribute accurately and reliably to system audits, governance, and compliance standards.
• Partner with Business Systems developers and stakeholders across departments, escalating for broader buy-in when needed.
• Partner with developers to scope, size, and validate enhancement requests.
• Develop test scripts and support user acceptance testing (UAT).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed