Business Systems Analyst

Physicians Insurance A Mutual Company•Seattle, WA

14d•$93,000 - $139,300•Hybrid

About The Position

The Business Systems Analyst defines the process and enterprise application software needs of one or more functional departments and translates those needs into specifications, designs, and configurations for new or modified applications. The role also designs and develops reports and dashboards as requested. It supports business teams and stakeholders by configuring and maintaining applications, coordinating application support and development communications, collaborating with vendors and IT, and documenting systems and processes. The position works across business functions and IT to plan, design, develop, implement, and support business processes and enterprise applications. It gathers reporting requirements and creates or troubleshoots reports and dashboards, including work with Power BI, SAP Business Objects, and ad hoc queries. The analyst develops and administers testing, analyzes application data and operational results, creates and maintains application documentation, and evaluates potential enterprise applications against business needs, pricing, and support costs. The role also collaborates with the broader applications team to share subject matter expertise and support across applications. This is a hybrid role with an in-office expectation of 1 to 2 days per week. Employees within commuting distance may be asked to report in person as needed; remote employees may be required to travel to the main office up to four times per year, subject to business need. The salary range is $93,000 to $139,300, and the position is eligible for an annual company bonus with an 8% incentive target. Benefits include a retirement program and Paid Time Off.

Requirements

Experience with enterprise application configuration and development, including configuring and maintaining systems to implement new or revised business rules through application settings; evaluating changes against business requirements; and deploying approved updates to production.
Bachelor’s degree or a minor in information systems, business, or a related field preferred.
2+ years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations preferred.
4+ years of experience with SQL, PL/SQL, and T-SQL, and working knowledge of JavaScript preferred.
2+ years of experience in professional liability insurance and related systems is highly desirable.

Nice To Haves

Bachelor’s degree or a minor in information systems, business, or a related field.
2+ years of experience with document imaging systems, CRM, professional liability systems, website support and development, and customer relations.
4+ years of experience with SQL, PL/SQL, and T-SQL, and working knowledge of JavaScript.
2+ years of experience in professional liability insurance and related systems.

Responsibilities

Collaborate with functional departments, internal IT, and external systems vendors to plan, design, develop, implement, and support business processes and enterprise applications.
Configure and maintain enterprise applications to keep them available and effective for internal and external users.
Own stakeholder communications for application support and projects involving application development and upgrades.
Gather reporting requirements and design, develop, and test reports and dashboards, including Power BI, SAP Business Objects updates, and ad hoc queries.
Troubleshoot and resolve issues with existing reports.
Work with software vendors, developers, database administrators, and website developers on system applications, upgrades, troubleshooting, and enhancements.
Provide technical direction and respond to customer inquiries concerning application issues, data input, reporting research and resolution, website support, and software and database code research.
Compile test plans and test cases and administer user testing.
Analyze application data, requirements, user stories, KPIs, UAT results, workflows, website usage, and monitoring data; write ad hoc queries in Oracle or MS SQL environments.
Create and maintain application and system documentation, including knowledge base articles, incident and problem management documentation, business, functional, and technical requirements, SOPs, change management documentation, and key decision records.
Document imaging and workflow systems, websites, CRM, professional liability/core insurance systems, financial systems (GL, AP), risk management, and reporting/BI dashboards and reports.
Analyze enterprise application software options, assess them against business requirements, and evaluate pricing and support costs.
Meet regularly with the broader applications team to cross-train and share subject matter expertise.