Business Systems Analyst
About The Position
The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.
Requirements
- Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
- Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
- Beginning to moderate SQL skillset.
Nice To Haves
- SAP WMS experience preferred.
- Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
- Experience with DB2 SQL, or MySQL preferred.
- Experience working with File Transfer Protocol and API communication methods is preferred.
- Beginning XML skillset helpful but not required.
- Experience with PHP and HTML is helpful but not required.
Responsibilities
- Learn and support all company-specific software solutions.
- Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
- Acts as a technical resource in assisting users to resolve problems with all computer systems.
- Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
- Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users
- Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
- Documents procedures and solutions for help desk issues.
- Answering both technical and non-technical questions for users.
- Making recommendations on areas of process improvement.
- Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
- Assists in supporting site intranet.
- Performs basic computer and RF repairs and work station integration.
Benefits
- Medical insurance including HSA, HRA and FSA accounts
- Supplemental insurance including critical illness, hospital indemnity, accidental injury
- Dental Insurance
- Vision Insurance
- Basic Life and Supplemental Life
- Short Term and Long Term Disability
- Paid Parental Leave
- 401(k)
- Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
- Employer Paid Holidays- 10 days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
