Business Systems Analyst Senior

GoIntellects Inc.•Washington, DC

9d•Onsite

About The Position

This position is housed under the Application Software Development (ASD) Team of the Office of Information Systems (OIS) in direct support of Assigned projects within DHS. The Application Software Development Team is looking for a Master-Level Business Analyst whose primary responsibilities include capturing, verifying, and managing requirements and requirements traceability in support of product development, test, and delivery. This role involves developing requirements, workflow, and system analysis. The analyst will work with business stakeholders and users to develop software requirements and specifications for current system enhancements, new system functionality, and new projects for use by customers. They will analyze, design, and evaluate computer systems to address and satisfy business requirements, establish functional, non-functional, and performance specifications, and develop effective guidelines ensuring all project documentation meets established guidelines. The role also includes conducting business and technical presentations for the customer, providing innovative solutions to complex technical problems, and understanding and communicating government policies and regulations, operational missions, and goals for assigned programs. Collaboration with developers and QA is essential to ensure business and system requirements are met and to enhance functionality. The candidate will be responsible for the implementation and management of business-aligned IT services, ensuring the application platform is of high quality, defect-free, and adheres to industry standards for development, testing, and deployment methodologies. This position requires at least five years of experience in software requirements analysis and documentation, with the ability to work with all levels of clients to obtain detailed system requirements. Excellent communication, facilitation, critical thinking, and analytical skills are necessary, along with strong writing skills to document requirements clearly. Experience in creating system and user documentation, along with proficiency in Microsoft Office tools (Word, Excel, PowerPoint), modeling tools (Visio, Balsamic), and requirements management tools (Contour or Jira), is mandatory. Experience with Agile and SDLC methodologies is also required. The successful candidate will become an integral part of the ASD Team, taking ownership of platform-related problems and demonstrating initiative and critical thinking to resolve challenges. This individual will work closely with DHS OIS and its partner agencies to ensure priorities are met.

Requirements

11-15 years of experience.
Proven professional experience in capture, verify and manage requirements and requirements traceability in support of product development, test and delivery.
At least five years of experience in software requirements analysis and documentation.
Ability to work with all levels of client from end users to managers to obtain detailed system requirements.
Excellent communication skills.
Ability to facilitate working meetings.
Ability to ask probing questions to elicit requirements.
Ability to understand feedback to comprehend client responses to translate into documentable requirements.
Critical thinking and analysis skills.
Excellent writing skills to clearly document and communicate stakeholder requirements at various levels from high level to detailed.
Experience in creating system and user documentation.
Working experience with Microsoft Office tools including MS Word, Excel and PowerPoint.
Experience with modeling tools such as Visio, Balsamic.
Experience with requirements management tools such as Contour or Jira.
Experience with Agile and SDLC methodologies.
Bachelor’s degree in Information Technology or related field or equivalent experience.
Adaptable behavior characteristic.
Analytical behavior characteristic.
Goal-Orientated/Driven/Self-Starter behavior characteristic.

Responsibilities

Capture, verify, and manage requirements and requirements traceability in support of product development, test, and delivery.
Develop requirements, workflow, and system analysis.
Work with business stakeholders and users to develop software requirements and specifications for current system enhancements, new system functionality, and new projects.
Analyze, design, and evaluate computer systems to address and satisfy business requirements.
Establish functional, non-functional, and performance specifications.
Develop effective guidelines and ensure all project documentation meets established guidelines.
Conduct business and technical presentations for the customer.
Provide innovative solutions to complex technical problems.
Understand and communicate government policies and regulations, operational mission, and goals for assigned programs.
Collaborate with developers and QA to ensure business and system requirements are met, and to enhance functionality.
Attend required training.
Perform backup support outside of the primary position function as assigned.
Implement and manage business-aligned IT services.
Ensure the application platform is of high quality, defect-free, and adheres to industry standards for development, testing, and deployment methodologies.
Interview and collaborate with stakeholders at multiple management levels to obtain requirements.
Document and manage software requirements.
Provide support for Developers, Test Team, and client stakeholders in the creation and implementation of requirements.
Develop and update software documentation.
Develop and update User Guides.
Develop Design Document/RTM drafts.
Develop software Release Notes.
Develop Process Analysis and Standard Operating Procedures.
Provide Process and system diagrams using available tools.
Provide strategic advice to the lead, management, and customers of the OIS.
Implement programming standards that support a secure and defect-free application.
Interact daily with government clients to meet the technical requirements for new initiatives.
Work with Quality Assurance / Quality Control teams to ensure the application remains secure and defect-free.
Evaluate, design, and implement accepted programming standards as they relate to the SNAP E&T application and infrastructure.
Define and document processes to be used by all application developers on the team.
Plan, research, and recommend new equipment, software tools, and related technologies.
Use monitoring and performance analysis tools to troubleshoot and isolate application performance issues.
Update system and process documentation, produce user guides, ER diagrams, and SOPs as needed - Including Visio Network design drawings.
Perform other duties as assigned.
Take ownership of platform-related problems and demonstrate initiative and critical thinking to resolve challenges.