Business Systems Analyst II

First Citizens Bank • Raleigh, NC

12h

About The Position

As First Citizens Bank continues to grow and mature within the Large Financial Institution (LFI) space, it is investing in greater resilience, responsiveness, and operational discipline across its technology and business landscape. The Operational Readiness Specialist ensures that new projects, systems, processes, or facilities are prepared for safe, efficient, and successful operation before launch. The role bridges project delivery and ongoing operations by coordinating stakeholders, validating requirements, identifying risks, and confirming that people, processes, and tools are in place for a seamless transition.

Requirements

• Bachelor's degree and 2 years' experience in Systems Support, Analytics, or Operational Support; OR High School Diploma or GED/Equivalent and 6 years' experience in one of those areas.
• Strong understanding of operational workflows and change management.
• Demonstrated experience managing cross-functional stakeholders.
• Excellent problem-solving and risk-assessment skills.
• Strong communication, organization, and documentation abilities.
• Strategic and analytical thinking.
• Attention to detail.
• Collaboration and stakeholder management.
• Adaptability in fast-paced environments.
• Process-oriented mindset.
• Strong facilitation and communication skills.

Nice To Haves

• 3–5+ years of experience in operations, project coordination, commissioning, or process improvement.
• Familiarity with project management methodologies.
• Industry-specific certifications such as Lean, Six Sigma, ITIL, or PMP.

Responsibilities

• Develop and maintain operational readiness plans, checklists, and transition frameworks to support successful project rollout.
• Collaborate with operations, business units, SRE teams, and project teams to align deliverables, requirements, and expectations.
• Identify operational risks, gaps, and dependencies; recommend and track mitigation actions.
• Ensure operational procedures, workflows, SOPs, and contingency plans are created, validated, and approved before go-live.
• Coordinate and validate staff training, competency assessments, and resource readiness.
• Ensure operational documentation is complete, accurate, and transferred to operational teams.
• Develop and track readiness KPIs and provide regular status reports to leadership.
• Capture lessons learned and contribute to improving the organization’s operational readiness framework and methodologies.

Benefits

• The company provides a competitive, thoughtfully designed benefits program for associates; details are available on the First Citizens Bank benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level