Business Systems Analyst I
About The Position
The North Carolina Department of Health and Human Services (DHHS) is seeking a Business Systems Analyst I to join the Systems and User Support Unit (Functional Team) for the North Carolina Child Support Services central office in Raleigh, North Carolina. This team is responsible for supporting and enhancing the Automated Collection and Tracking System (ACTS), the federal Office of Child Support Enforcement’s Child Support Portal, the North Carolina Child Support Portal, and the North Carolina child support website. The role involves researching and testing systems, gathering and documenting business requirements, designing and modifying system applications, drafting specifications, leading system changes, developing test plans, and conducting testing to ensure compliance with state and federal standards. The position also includes participation in User Acceptance Testing, development and testing of data warehouse and other integrated systems, and monitoring system performance to prevent interruptions. Collaboration with partners, technical leads, and management is essential, as is ensuring quality assurance and adherence to procedures.
Requirements
- Bachelor’s degree from appropriately accredited institution in a discipline related to the area of assignment with two years of programmatic experience related to the area of assignment.
- OR An equivalent combination of training and experience.
Nice To Haves
- Experience working in all aspects of the NC Child Support Program or other social service programs.
- Demonstrated skills in researching, analyzing, and interpreting Federal and State laws.
- Proven experience using the Automated Collection and Tracking System (ACTS) or other automated system.
- Experience with Microsoft Office Suite.
Responsibilities
- Research and test systems when issues arise with programs including ACTS, the federal Office or Child Support Enforcement’s Child Support Portal, the North Carolina Child Support Portal, or the North Carolina child support website.
- Lead or participate in business requirement gathering sessions, develop and document business requirements, design new programs, analyze and modify existing system applications, draft system specifications, lead and participate in system changes, draft test plans and conduct testing for all system enhancements and modifications of the child support system and other integrated programs, ensuring that the changes meet state and federal standards.
- Participate in User Acceptance Testing for all modifications and enhancements to the child support system.
- Participate in and provide needed support in the development and testing of data warehouse and other systems that interface with the child support program, including the research and testing of web related production support call tickets and using system ticketing software.
- Participate in planning with partners, technical leads, and organizational unit management.
- Conduct planning sessions with partners and the team for specific modifications and enhancements to intricate applications; provide status reporting.
- Monitor work efforts for quality assurance and ensure adherence to procedures.
- Conduct performance monitoring to identify and correct avoidable production interruption.
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Paid vacation
- Sick leave
- Community service leave
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
